Job description

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 500 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

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JOB DESCRIPTION SUMMARY

The Activities Supervisor will supervise recreation staff, manage department resources to assist in the delivery of the Spinnaker Recreation Department’s programs and services. This includes directly overseeing recreation coordinators and interns and/or providing guidance, as well as assisting the Director in tasks as needed.

DUTIES AND RESPONSIBILITIES

• Oversee and uphold the implementation of department goals and objectives for the recreation department which reflect the mission of the organization.
• Conduct only high-quality programs and events for guests and owners, strictly adhering to the Spinnaker vision.
• Assess the need for staff to enhance program/service delivery.
• Insure the responsible and effective use of all department supplies and equipment.
• Monitor and maintain recreational equipment and areas.
• Conduct ongoing evaluation of the programs and services delivered by the staff and suggest implement improvements, as necessary.
• Monitor supplies and program needs, proactively evaluating liquid inventory on a weekly basis and assisting director in preordering for each season per recreation schedule.
• Develop, administer and maintain accurate forms and detailed records to document the department’s participation rates, inventory, and other areas as required.
• Identify staff assignments that provide meaningful work for recreation coordinators in consultation with director as appropriate.
• Along with the director, create innovative and engaging programs and events for guests and owners seasonally with a goal of offering quality guest/owner experiences.
• Along with the director implement and promote the departmental guest interaction initiative with recreation coordinators.
• Train staff to work effectively and cooperatively with each other and guests/owners.
• Orientate recreation coordinators to increase their understanding of the organization, its guests/owners, its services and the role and responsibilities of the staff.
• Assist the director in ensuring that recreation coordinators trained appropriately to be successful in their positions.
• Ensure that Spinnaker Recreation Department procedures are followed and recorded.
• Ensure that staff receive the appropriate level of supervision.
• Assist with conflict resolution among staff and guests/owners according to established procedures.
• Establish and implement a process for promoting the contribution of individual recreation coordinators.
• Maintain role as mentor and leader of recreation staff, empowering them to conduct all programs successfully with autonomy and confidence.
• Provide input to assist Director in evaluate the contribution of each activity’s attendant on an annual basis.
• Ability to step in as interim, assuming the responsibilities and tasks of the Recreation Director when needed.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma or GED.
• Experience in the field of recreation.
• Valid Driver’s License in good standing.
• Flexible work hours, 40-hour work week.
• Provide own transportation required for the job.
• Knowledge of computers.
• Good people skills and pleasant and helpful attitude.
• Ability to stand on feet for extended periods.
• Ability to work outdoors in inclement/hot weather.
• Ability to lift to 30 lbs.
• Knowledge of the local area.

BENEFITS

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs, including Employee Health Fairs and RALLY.
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Ability to commute/relocate:

• Hilton Head Island, SC 29928: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Resort Activities: 1 year (Preferred)

Work Location: One location

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