Job description
Your Opportunity
Specialized in managing the client experience. Transaction services (New Account Opening, Transfers & Cash/Asset movements) for RIA clients. Manage back office needs and effectively processes advisor transactions using internal workflow systems using departmental standard procedures with a high degree of accuracy.
What you are good at
Qualifies validated paperwork, activates and maintains advisors accounts- Research, resolve and follow-up on applicable transfers, cash movements, document restrictions on accounts and release restrictions when issues are resolved
- Contact contra firms as needed to status submitted transfers or to make general inquiries as to contra firm procedures or contact/delivery information
- Review and process cash management, transfer request and banking needs the clients may have requests for Advisors and their Clients
- Analyze all paperwork received, document and notify clients of pending issues, work closely with clients for resolution, and accurately process accounts, as they are resolved
- Performing in depth research on issues as well as identify best courses of action to best service the client and protect the firm from liability
- Partner internally with Senior Relationship Managers to ensure the appropriate research and resolution of issues in a timely manner
- Serve as a subject matter expert to 2 or more back office specialty areas and perform basic functions in all areas
What you have
1+ year related experience- 2 -3 years total experience
- Proficiency in Microsoft Word, Excel and Outlook required
- Experience in 2 back/middle office function (Certified) (Cash management, Transfers, New Accounts) required
- Must be able to process work with a near perfect error ratio
- Must exercise independent decision making with service requests to balance client satisfaction against shareholder value
- 4 Year College Degree preferred
- Military education or experience may be considered in lieu of civilian requirements listed
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
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