Job description
The Account Manager's main activities for an account are to:
- Answer questions
- Provide clarification on technical issues
- Escalate potential issues needing technical support
- Drive workplace NPS
- Ensure account retention
- Grow the account
- Develop referrals from the account for sales
- Thrive as the main POC for the Accounts Stakeholders
- Develop long-term, trusted advisor relationships with workplace customers, stakeholders, and executive sponsors by serving as the primary point of contact for all workplace account management matters and exceeding workplace customer expectations by delivering exceptional service on a day-to-day basis
- Ensure the timely and successful delivery of workplace solutions according to workplace customer needs and objectives
- Help workplace customers develop an understanding of the product and services via email, phone, online presentations, screen-share, and in person meetings
- Monitor and analyze workplace customer's usage of our platform
- Forecast and track key workplace account metrics
- Grow revenue from workplace customer accounts to meet sales quotas
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Collaborate with internal teams to onboard and integrate new workplace customers
- Liaise between the workplace customer and internal teams, including worker team, to aid in sourcing new Spur workers
- Continually enhance knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Proven ability to manage multiple projects at a time while demonstrating keen attention to detail and adherence to deadlines
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization
- Experienced in delivering targeted solutions based on customer needs
- Exceptional listening, negotiation, issue de-escalation, and presentation skills
- Track record of relationship building with integrity, reliability and maturity
- Strong digital/technology understanding and the ability to learn new technology quickly
- Advanced critical thinking and problem solving skills
Spur's ultimate mission is to be the most worker-centric company. The company aims to provide reliable work opportunities, access to better quality healthcare, faster pay, and more training opportunities for workers so that they can ultimately improve their lives.
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