Responsibilities

• Assist with the day-to-day management of client relationships learning their tendencies and what works best for their needs

• Build rapport with specific client contacts

• Maintain CRM databases

• Prepare weekly status reports to clients

• Work with team resources to manage client’s workloads

• Continually assess client needs & be proactive with solutions to address these needs

• Prepare thorough and timely communications

• Manage expectations and monitor progress of client work

• Attend department resource meetings and capacity planning meetings

• Ensure that clients are happy and escalate any positive or negative feedback to management

• Stay up to date on agency services as well as overall industry technologies and trends.

• Work with team to create proposals for client requests and renewals

• Review client websites / analytics to determine opportunities.

• Maintain knowledge of current industry trends and share best practices across the team to support continuous improvement

• Monitor and analyze industry news related to key accounts, assess the impact to strategic growth plan and appropriately communicates opportunities, challenges and course-corrections

• Enter time on a weekly basis

Qualifications

• Bachelor’s degree – preferably in Business, Marketing, Communication

• 1-2 years agency and website experience is a plus

• High attention to detail; excellent organization and time management skills

• Proven ability to work in a deadline driven environment

• Effective communication and presentation skills. Must be a very strong communicator with internal teams and external vendors.

• A positive self-starter attitude, with the ability to work cross-functionally to drive projects to completion, and penchant for solving problems.

• Has a team mentality and experience in working in cross-functional work settings.

This position can be remote, in-office, or hybrid (remote and in-office). Our offices are in Glastonbury, CT (10 minutes outside of Hartford, CT) and we’d love to see you, but understand that some prefer a remote or hybrid schedule. Apply for this job by email: careers@zaginteractive.com