2nd Shift Outbound Operations Manager
Job description
Lakeshore Learning Materials is one of the most innovative manufacturers of educational materials in the country. Specializing in top-quality products for the home and classroom, we are a thriving multichannel organization with a robust web business, multiple catalogs for early learning and elementary programs, 60 store locations, plus a sales force that is second to none. Thanks to the daily contributions of the amazing people who make up our team, Lakeshore has experienced continuous growth since the day it was founded in 1954.
We are currently searching for an experienced Outbound Operations Manager (2nd shift) to work full-time at our 500,000-square-foot distribution center in Midway, Kentucky. The role will be primarily responsible for the following: coordinating and ensuring operations are meeting or exceeding customer service levels and financial goals; and ensuring consistent communications are established across functional teams within the distribution center as well as with Customer Service. Our 2nd shift operates from 4pm to 12:30am.
- Plan and monitor daily labor needs based on immediate and forecasted order and unit volumes
- Ensure all orders and receipts are processed in an efficient, accurate and timely manner, making sure proper procedures and training are provided to hourly associates
- Work to maintain high level of associate morale and recognition; manage annual turnover rate to acceptable levels
- Monitor staffing levels with Site Director and Human Resource Manager to ensure adequate staffing for present and future needs; actively participate in the hiring process
- Maintain a working knowledge of and comply with all company policies and procedures
- Monitor standard procedures and recommend new procedures when necessary to ensure that the overall operation runs effectively
- Consult with Site Director and Human Resources to ensure consistent use and enforcement of facility and department policies and procedures
- Work closely with supervisors and lead personnel to improve the quality and effectiveness of the overall operation; set and drive toward continuous improvement goals
- Contribute to an effective safety and security program and ensure compliance from warehouse associates
- Oversee the development of associates by ensuring they are cross-trained and given the proper tools to do their jobs so that they can contribute to the total operation
Got the skills and experience? Here’s what we’re looking for:
- Minimum 5+ years within a high-volume automated distribution center or break-bulk LTL terminal
- Experience in general utilizing sophisticated WMS/WCS and other automated systems and equipment, including RF equipment, sortation, put-to-light conveyor systems and forklifts
- Excellent problem-solving skills with the ability to think on your feet, work independently, make decisions and take appropriate actions
- Ability to manage a team of individuals with differing levels of skill to enable them to achieve performance and quality standards
- College degree or 5+ years’ equivalent experience required
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment where multitasking is expected
- Excellent problem-solving and follow-up skills
- Strong attention to detail
Additional Information
And here’s our end of the bargain!
- Competitive compensation based on skills and experience
- Excellent medical/dental and vision coverage—EPO, PPO and HSA
- 401(k) retirement plan with company contribution (because you will retire someday)
- Flexible benefits—choose what you like, ignore the rest
- Super-awesome annual profit bonus plan
- Generous employee discount
- Casual dress…and we really mean it
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. INDPLL2
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