YMCA Reston - P/T Membership Service Representative
Full Time
Reston, VA 20190
Posted
Job description
The YMCA of Metropolitan Washington is one of the largest charities in the DC area. Advance your career and make a difference by joining the YMCA! The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.The YMCA Fairfax County Reston is looking for a welcoming and engaging professional to join our team as the Membership Service Representative. This position is the face of the YMCA by creating meaningful, high quality experiences in welcoming individuals, families and corporations by ensuring they have a successful membership experience.
Position: P/T Membership Service Representative Salary: $12.00
About the Job:
The Membership Service Representative (MSR) position reports to the Membership Director. The MSR plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch.
Some of the exciting tasks you will do as a Membership Service Representative include but are not limited to:
- The Member Services Representative handles a variety of responsibilities for members and prospective members including membership sales, tours, membership renewals, and data entry.
- Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
- Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
- Providing outstanding customer service to all members, guests, staff and the community at-large including facility access control, and develop engaging relationships with members.
- Evenings and weekends
- Must be at least 18 years of age
- High school diploma
- Clear the local jurisdiction requirements for criminal background check
- Customer service experience
- Ability to work weekends and evenings for branch and corporate functions
- Ability to sit, stand or move for extended periods of time
- Able to bend for purposes such as filing, inventory counts, etc.
- Able to walk up and down stairs, as needed, when giving tours
Compensation for this position is competitive and commensurate with experience. The YMCA of Metropolitan Washington provides progressive employee benefits. 10% employer-funded retirement plan with vesting after two years of service; 403(b) savings plan; free YMCA membership for employee, numerous professional development opportunities, an exciting and collaborative work environment, and the ability to work with creative, talented and diverse individuals!
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