Job description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

This job will work out of the Verizon workplace in Annapolis, Junction. MD

What you will have an opportunity to do:

• A Community Manager is responsible for overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. They manage the day-to-day floor execution and in-house meeting programs by ensuring events materialize 100% accurately as specified through the program agenda. They provide all guests request and business service support; office supplies, printing/copying, shipping, etc. in a professional and timely manner. This position is also responsible for monitoring the office/desk space property assets and reporting needs throughout the day. Is a role model of and is accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• ·High School Diploma or equivalent; minimum 2 years' experience in general office experience

·Excellent computer software knowledge of Microsoft Office, Google Suite, STS and property related PMS system
·Excellent verbal and written communication skills
·Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines
Excellent relationship skills

ESSENTIAL FUNCTIONS:
Create an Environment of fun and teamwork through planned employee engagements.
Oversight & assistance in creating memorable guest experiences, as well as, anticipating guest and facilitator needs through event pre-walks and room checks
Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs. Monitor and report daily, weekly, and monthly space usage and occupancy.
Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed.
Follow up with all change requests to ensure accuracy and operational communication
Oversee Program “Turn” Activities and ensure smooth programmatic flow for meetings
Acts as liaison between group contact and Virtual Planner
Daily communication with AV, Virtual Planner, Regional Manager
Provide Room and AV orientations as needed
Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned
Be knowledgeable in simple A/V and IT functions to assist Verizon associates
Fulfill and support guest need throughout the day. Services include but are not limited to copying, typing, physical and digital signage, nametags escort from building to building etc.
Provide information to guests relative to meeting services and office/desk assignments
Review and manage daily office/desk space reservations and logistics
Ensure daily that meeting, office/desk spaces are cleaned and ready prior to guest arrivals
Send and deliver guest faxes/messages when appropriate
Maintain par office supplies and monthly inventory
Build and maintain a good relationship with Verizon associates and their partners
Check and track all guest packages from purchasing/mailroom, when needed
Maintain cleanliness of all assigned space and working area through facilities teams
Review distribution of in-house reports to ensure consistency and completeness of information
Prepare signage as needed for all functions
Report all maintenance defects in the Verizon At Your Service system
Attend weekly designated meetings
Follow grooming standards maintaining a professional image in dress and mannerisms

MARGINAL FUNCTIONS: Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.

ENVIRONMENT: Please refer to the Position Analysis/Specifications for details.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: On the road

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