Job description

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC IT Outsourcing services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

ABOUT THIS ROLE:

Our Workplace Support Tech assists with Audio / Visual / Digital Signage Hardware and Software Support for one of our large clients. The ideal candidate troubleshoots, supports and maintains Audio / Visual / Digital Signage areas for the customer. They will work in a collaborative onsite team.

WHAT YOU’ WILL DO:

• Problem-solve and Troubleshoot Audio / Visual / Digital Signage equipment
• Ensure proper recording, documentation and closure in ticketing system
• In-depth knowledge of Telepresence and Audio / Visual control systems
• Communicate effectively with a positive and confident attitude
• Show empathy towards the customer
• Maintaining strong customer relations
• Ability to lift and move equipment up to 45 lbs.
• Ability to run cabling

WHO YOU ARE

• 7+ years of experience
• Installing and configuring Windows and MAC Workstations
• Hardware and software support for PC Hardware (Docking Stations, Monitors and Keyboards, etc.)
• Windows, MS Teams, MAC, MS Office, VOIP, IP

In addition to above requirements, our ideal candidate will also:

• Strong communication skills
• Excellent client relationship
• Work independently

Work Environment

• Work at client site in Dallas- TX
• Working shifts, weekends and Over time may be required

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

Job Type: Full-time

Pay: Up to $50,000.00 per year

Ability to commute/relocate:

• Dallas, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Audio Visual Troubleshooting: 4 years (Required)
• Windows: 3 years (Required)
• Mac OS: 2 years (Required)

Work Location: In person

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