Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. We help organizations transform themselves by digitally enabling them to unlock new levels of efficiency, performance, and success. We combine technology and business expertise with exceptional care to build long-term, trusted relationships; we’re problem-solvers and promise-keepers, the twin principles upon which Net at Work was founded. They are the traits that our clients tell us they value most.

While we provide a variety of technology-related business services delivered by a diverse group of 250-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories, and failures, valuing each team members’ contribution to the whole. One company, with one goal: enable our clients to unleash the power of their business through transformative technology.

The Managed IT Services practice within Net at Work is looking for an experienced IT Professional to join our rapidly growing team. Reporting to the Practice Director, the vCTO – Virtual Chief Technology Officer provides strategic consulting services for Net at Work’s managed services clients. The vCTO works actively with key stakeholders to drive technology initiatives, direct the overall technology strategy, and drive support effectiveness for our clients.

Our service delivery model is based on a high touch, white glove-style service for our managed and support clients. We strive to be the outsourced IT Department for our clients, as well as a strategic partner. Exceptional client relationships drive our success!

Successful candidates are self-motivated, possess a sense of urgency and demonstrate critical thinking and exceptional interpersonal skills. Strong familiarity with IT managed services and ConnectWise is preferred.

Responsibilities:

• Own a select portfolio of clients and be responsible for guiding them in the creation of a technology roadmap that will align with their business objectives.
• Work closely with client stakeholders to develop a deep awareness of their business and partner with them to create IT budget roadmaps, technology implementation schedules, and technology vision plans.
• Work closely with the PMO to ensure projects identified from the technology roadmap are delivered on-time and within budget and client expectations are exceeded.
• Lead new client on-boarding process.
• Schedule Quarterly Business Reviews and strategic on-site meetings with the client according to the vCTO playbook.
• Identify client needs and opportunities to expand our engagement scope. Document all opportunities, client discussions, and events in company systems.
• Be the client advocate! Ensure that service delivery and execution is of the highest level!
• Be an integral part of our growing Service Delivery Team, aiding and supporting the team and our client base with positivity, integrity, and dedication to the end-user experience.
• Actively review client metrics and reporting data daily.
• Work with the procurement team to develop quotes, proposals, and service agreements.’
• Actively train on the Net at Work solution stack of services and products.
  Utilize MSP Tools such as ConnectWise, IT Glue, Compliance Manager, and PowerBI to drive efficiency and leverage across the client base.
• Ensure Customer Satisfaction and long term client retention with excellent communication skills, strategic leadership and a service-first attitude.
• Coordinate with the Service Manager to ensure escalated technical issues are resolved timely and to the customer's expectation and satisfaction.
• Stay current with industry and technology news, trends, and best practices.

Qualifications: 5+ years’ experience in an IT Consulting or Managed Services environment as an Engineer providing external clients with design / development / advisory services for on-prem and cloud based technology solutions. Bachelor's degree in a technical discipline, or equivalent work in an IT related field. Understanding of vendor licensing programs (Microsoft, VMware, etc.) Excellent business acumen and analytical skills
Ability to prioritize and manage time effectively, Team Player
Passionate about, and dedicated to, the client experience
Excellent written and verbal communication skills, Outstanding attention to detail, Strong documentation skills, Vendor certifications. Possess a working knowledge and can advise our clients in managing some variation of the following technologies and solutions:

Microsoft Technology including

• Microsoft Office 365
• Azure
• Windows

• Public Cloud
• Virtual Private Cloud (VPC)
• SaaS

• Endpoint security (MEDR)
• Email Security
• SIEM
• Compliance
• Incident Response

• Cisco, Meraki, SonicWALL, HP
• WAN, SD-WAN
• Network Security

• VMWare ESX
• Netapp, Nimble
• VMware Horizon Vue, Citrix

• Datto, Axcient, Veeam, Zerto
• Cloud BDR
• Cloud to Cloud

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organization levels in all its forms, including but not limited to religion, racism, sexism, classism, heterosexism, ageism, and ableism. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.