Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work up to 40 hours weekly, Monday thru Friday. Rotate working Saturday 8:45 am to 12:00 pm. Serve in FES relief status until placed in a specific financial center. Eligible for insurance benefits and incentive plan.
Financial Experience Specialist (FES) - Nolensville Financial Center - Nolensville, TN
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work Monday thru Friday 8:00 am to 5:00 pm.

Mortgage Loan Originator - Real Estate Department - Shelby County
Position Description: Interview applicants for all types of real estate loans, work-up credit packages and coordinate closings. Considerable tact and judgment is essential. Work involves detail documentation and complex operations. Timeliness of work crucial to meet deadlines. Represent the Bank in a friendly and professional manner. Prefer good working knowledge of other Bank products/services in order to effectively cross sell services and make referrals to other areas. Qualifications: Requires the ability to communicate with customers one on one in a friendly/courteous manner. Excellent customer and employee relationship skills, knowledge of Bank products, team worker, problem solving skills and strong computer skills. Good organizational skills are required. Ability to work with minimum supervision is desired. Experience in lending and real estate transactions is preferred. Working Conditions: Available to work Monday thru Friday 8:00 am to 5:00 pm. Ability to meet deadlines is crucial. Team atmosphere.

Traveling Financial Experience Specialist (FES) - Southwest Market Financial Centers
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work up to 40 hours weekly, Monday thru Friday. Rotate working Saturday 8:45 am to 12:00 pm. Serve in FES relief status until placed in a specific financial center. Eligible for insurance benefits and incentive plan.

Part-Time Financial Experience Specialist - Jackson Financial Center - Jackson, TN
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work Monday thru Friday 8 am to 5 pm CST. Hours will not exceed 29 hours per week.

Financial Experience Specialist - Jackson Financial Center - Jackson, TN
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work Monday thru Friday 7:40 am – 5:15 pm.
Financial Experience Specialist - Bartlett Financial Center - Bartlett, TN
Position Description: Financial Experience Specialist (FES) is entrusted with handling cash, providing amazing service to customers, and properly processing transactions. Recognizes customers’ needs for additional products/services and makes timely and appropriate referrals. Provides “Welcome Home” experience to customers and teammates. The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work Monday thru Friday 7:45 am – 5:15 pm.
Portfolio Manager - Keith Street Financial Center - Cleveland, TN
Position Description: The responsibility of the Portfolio Manager is to assist in managing and developing a loan portfolio of commercial relationships and ensuring retention of total client assets and net growth in relationships. The Portfolio Manager will work closely with internal partners to facilitate the development of new business relationships as well as develop prospects through current loan portfolios. Qualifications: Knowledge of Excel and Word programs are necessary. Strong relationship building, business development, analytical skills are necessary. Good organizational and administrative skills and ability to prioritize time required to complete multiple tasks. Ability to handle sensitive information discreetly. Must possess good problem solving skills. Previous lending experience preferred. Working Conditions: Available to work Monday thru Friday 8:00am to 5:00pm. Ability to meet deadlines is crucial. Team environment.
Financial Experience Specialist - Keith Street Financial Center - Cleveland, TN
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work Monday thru Friday 7:40 am – 5:15 pm.
Financial Experience Specialist - Northgate Financial Center - Chattanooga, TN
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.Working Conditions: Available to work Monday thru Friday 7:45 am – 5 pm. Full time status.
Financial Experience Specialist - Green Village Financial Center - Dyersburg, TN
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work Monday thru Friday 8am – 5 pm. Saturday 8:30am to 12:00pm. Scheduled off one afternoon the week of Saturday work. Full time status.
Branch Manager - Collierville, TN
Position Description: Branch Manager position for Collierville Financial Center is primarily responsible for overseeing all branch activities including the day-to-day focus on sales. Responsible for individual and team solicitation deposit accounts and other banking services. Work is varied in nature with changing priorities. Incumbent applies advanced knowledge of banking to work performed. Ensures that the Bank’s mission statement is enacted and followed by all employees. Ensure that the financial center environment is customer centric and service standards are followed. Works under minimal supervision and in compliance with established policies, procedures and regulations. Timeliness of work is crucial. Embrace and implement “Welcome Home”experience as you interact with external and internal customers. Business development focuses on acquiring, growing, and retaining business and commercial relationships. Assist in opening business deposit accounts while identifying and offering treasury service product solutions to fit a business’s needs. Qualifications: Bachelors degree in accounting, business administration, or related field preferred. A minimum of three to five years of banking and management experience preferred. Must demonstrate leadership abilities, including self-motivation, resourcefulness, creativity and attention to detail. Ability to be a team player and encourage team building, understand the importance of customer service and serve as a role model and set the pace for fellow teammates. Excellent verbal communication skills are essential as well as reading, writing, and listening skills. Basic organization, multi-tasking, and problem solving skills are needed along with the ability to work well and remain calm under pressure and meet deadlines. Strong computer skills including Excel spreadsheets capabilities. Working Conditions: Available to work Monday thru Friday 8 am – 5 pm. Timeliness of work is crucial to meet customer needs. Team atmosphere.
Financial Experience Specialist - Troy, TN
Position Description: The Financial Experience Specialist (FES) serves in a dual-purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to customers and teammates. Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. Working Conditions: Available to work Monday thru Friday 8am – 5 pm. Full time status. Flexible work schedule.
Accountant - Controller Dept. - Downtown Dyersburg Main - Dyersburg, TN
Position Description: Primary duties for the position consist of balancing, reconciliation, and analysis of various general ledger accounts, correspondent bank accounts, investment transactions, and other miscellaneous transactions on daily, weekly, or monthly basis, preparing various month end accounting reports for internal management purposes and preparing various external financial reports for tax or regulatory purposes. Will serve in support role to Controller and in all Treasury functions. Cross train as backup for various Controller functions. Qualifications: A bachelor’s degree in accounting with minimum of two years accounting or bookkeeping experience is required; experience in balancing (or equivalent banking experience) is required. Strong skills in computer navigation, Microsoft Excel and reasoning/analytical skills are required. Other required skills include ability to work independently, working knowledge of cost accounting concepts, strong attention to detail, general understanding of overall banking transactions, general accounting knowledge and reconciliation processes. Experience in other Microsoft applications is preferred. Ability to prioritize time required to complete multiple tasks. Ability to handle sensitive information discreetly and meet required deadlines is crucial. Working Conditions: Available to work Monday thru Friday 8 am to 5 pm. Ability to meet deadlines is crucial. Overtime could be required on occasion to meet certain month end and quarter end deadlines. Flexible work schedule.
Retail Service Center Specialist Level 1 (1st Shift) - Bank Operations Center - Dyersburg, TN
Position Description: In today’s fast-paced society, customers expect the convenience that comes with multiple locations and contact channels. First Citizens National Bank understands that anytime a customer makes contact with any aspect of our company, is an opportunity to form a lasting impression. The Service Center is no exception and is considered one of our critical contact channels. Therefore, the role of a Retail Service Center Specialist requires someone with a unique skill set which includes the desire to help people, ability to maintain tactful and professional manner with every customer interaction, maintaining a good memory with the ability to recall product details, policies and procedures. An often-overlooked Retail Service Center Specialist skill set is the ability to multitask. Many times the environment will be incredibly fast paced and require the Retail Service Center Specialist to have great keyboarding skills and the ability to use several computer programs/applications at once, while dealing with customers on the phone. High energy, resilience, and excellent time management skills will be very important for any one with Retail Service Center aspirations. For many customers personal relationships are more important than the products and services offered by the Bank. Retail Service Center Specialists should be able to apply the “Welcome Home Service Standards” influencing the customer experience in a positive manner. Retail Service Center Specialists must be confident in their ability to perform their job gaining the customers’ confidence and trust resulting in loyal and satisfied customers for First Citizens. Phone Etiquette Skills: Retail Service Center Specialists must have good listening skills. Listening is a great part of every Retail Service Center interaction. Practicing good listening skills and use of the customer’s name can help build a positive rapport and convey a caring attitude to the customer resulting in a positive customer experience. Good listening skills will allow the Retail Service Center Specialist to understand the customer’s needs, answer questions with confidence, and ask questions that come across as well thought out. Most important of all is etiquette revolving around defusing difficult customer situations. An unfortunate reality of the Retail Service Center is that some customers will be unhappy when they decide to call the Bank. However, Retail Service Center Specialists should move past this fact and handle their calls with the decorum that makes them true professionals. Qualifications: Retail Service Center Specialists must have good listening skills. Good listening skills will allow the Retail Service Center Specialist to understand the customer’s needs, answer questions with confidence, and ask questions that come across as well thought out. Verbal and written communication skills; problem analysis and problem solving; customer service orientation; organizational skills; attention to detail; initiative; adaptability; team work; stress tolerance and resilience. Working Conditions: Available to work: Dyersburg Operations Center, Monday thru Friday 7:30am/8:00am – 4:30pm/5:00p.m. CST and occasional Saturday (8 am to 1 pm). Must be able to work under minimal supervision and own initiative. Flexible work schedule.

Part-Time Treasury Services Support Specialist - Able to work at any of our TN branches

Position Description: The Treasury Services Support Specialist will provide support to our business customers for our various business electronic banking services. ACH, merchant remote deposit capture, business online banking, mobile banking and mobile deposit, check and ach positive pay. The TSSS will build relationships with teammates and customers and ensure each are provided support with efficiency and professionalism. Must be able to recognize opportunity to recommend additional treasury / bank services to the customer. Daily support includes processing service agreements, setting up contracted services, performing installation and training to customers for the service contracted and additional departmental operational functions as needed. Qualifications: Ability to multi-task, while prioritizing to meet deadlines is critical. Requires an eye for detail and a sense of urgency for meeting department established time frames. Must be able to readily embrace change. Must possess excellent telephone etiquette, and oral and written communication skills. Associates degree or 2 years’ experience in banking/electronic banking preferred. Must be proficient with Microsoft Word, excel, power point. Sound working knowledge of the various operating systems (Windows, MAC) and various browsers such as Chrome, IE, Edge and Safari. Must be comfortable guiding users through the system menus and functions. Must be a team player, with a positive attitude and have the ability to work with our business customers trouble shooting and problem solving. Working Conditions: Position is part time status (28 or less hours weekly); flexible work schedule, team atmosphere. Workstation can be located in any one of the bank’s five Tennessee regions. Daily work schedule includes coverage of lunch breaks with focus on providing afternoon support until 5 pm CST. Compensation: Hourly wage will be based on work schedule, knowledge and experience. Compensation includes base pay plus potential incentive payout.

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