Job description

Cross Country Healthcare is looking for top talent to join our team! Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Job Title: Junior Recruiter (JREC) Job Code: 2977
Reports to: Sr. Director of Recruitment FLSA: Exempt
Department: Travel Nurse (CCN) Revision Date: 4/2021

BASIC PURPOSE:
Through prospecting and persuasion, the Junior Recruiter (JREC) recruits and places healthcare professionals for travel nurse assignments throughout the US. The successful JREC will support an active pool of healthcare professionals who can be matched to client facilities’ needs, ultimately impacting fill rate, revenue, and profitability.

ESSENTIAL FUNCTIONS:

• Recruit viable candidates for travel nurse assignments from all sources through prospecting, generating referrals, and working leads in the database.
• Sell assignments to prospective travelers by probing for unspoken needs and using a consultative sales approach.
• Meet or exceed key performance expectations: outbound calls, candidate submittals, and weeks booked.
• Cultivate relationships and provide excellent customer service in order to build a loyal and active base of working healthcare professionals in the database.
• Maintain positive relationships with healthcare travelers in order to enhance patient care through supplemental staffing.
• Communicate regularly with travelers regarding assignment-related details.
• Maintain and update candidate database files and required documents within the database.
• Ensure traveler satisfaction on each assignment through planning and follow-through.
• Build and sustain positive business relationships with clients and co-workers.
• Maintain an open line of communication with the active nurse staff with appropriate follow-up. Uncover nurses' needs, situations, and problems by asking questions.
• Will Creates profiles.
• Will Create and pitches pay packages.
• Manages margin per assignments.
• Identifies positions for submission. Maintain and update candidates’ files including work history, skills checklist(s) and assignment evaluations in preparation for submission or renewal.
• Submits and lock professionals for assignments.
• Retain flexible schedules in order to service nurse staff requests and/or handle issues.
• Re-qualify candidates through referencing; obtain references verbally or electronically, verify written references and performance evaluations. Once references are obtained, verify candidate meets CCN standards for placement. When candidate’s references do not meet CCN’s standards, identify and facilitate next steps including eligibility status change.
• Manage the credentialing requirements for working clients. Provide accurate, timely information to travelers regarding expiring credentials and certification utilizing expiring documents and licensure reports, assist with locating classes, labs to ensure compliance, notify Recruiter and Compliance of status and potential issues, facilitate 100% compliance for a required credentials document activities in Scout (CCN) operating system.
• Facilitate resolution to problems for travelers on assignment; research, define and resolve problems.
• Generate communication for travelers, pre-employment or documents packets.
• In the event a Recruiter is out of the office, the JREC will handle full desk coverage.
• Any other duties required by Management

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

REPORTING RELATIONSHIPS: No direct reports

QUALIFICATIONS:

• Minimum of 1 year of customer service experience required.
• Some recruiting experience preferred, but not required.
• Must possess excellent judgment to prioritize work, handle multiple projects at once, and meet objectives
• Goal driven / Detail oriented
• Extreme sense of urgency
• Excellent customer service delivery
• Strong presentation skills verbal and in person

Education: High School diploma or equivalent required. Bachelor’s degree from an accredited college or university preferred.

CRITICAL COMPETENCIES FOR SUCCESS:
Decision Making

• Uses sound judgment to make good decisions based on information gathered and analyzed
• Considers all pertinent facts and alternatives before deciding on the most appropriate action
• Commits to decision.

Work Standards:

• Sets and maintains high performance standards
• Pays close attention to detail, accuracy and completeness
• Shows concern for all aspects of the job and follows up on work outputs

Drives for results:

• Self-motivated and results-oriented; a self-starter driven to succeed in a competitive, fast-paced environment.
• Demonstrates a sense of urgency and commitment to achieve goals.
• Takes initiative to pro-actively address client concerns and issues.

Teamwork:

• Strong customer service and interpersonal skills.
• Communicates effectively, on the phone and in writing. Listens attentively and with empathy.
• Works well in a team environment and collaborates effectively with others.

Individual effectiveness

• Ability to influence decisions and persuade prospective travelers to take travel assignments.
• Must have strong attention to detail with the ability to multi-task and prioritize.
• Good organizational and time management skills.
• Good problem solving and decision-making skills including the ability to think ahead and get things done without intervention from others.
• Ability to work independently, but also have a strong commitment to being a team player.

Demonstrate accountability and dependability

Reliability:

• Takes personal responsibility for job performance.
• Completes work in a timely and consistent manner
• Sticks to commitments.

WORK CONDITIONS:

• Employees must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom.
• Usually work regular office hours but may have to work nights or weekends. Open work area in an office environment. Sedentary for prolonged periods of time. Regular use of complex phone and computer systems.

Prepared by Stacy Dean Date: 4/2021

Approved by: Date:
The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

I have read and understand the responsibilities of this position:

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Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

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