Job description

Contract Length – 12 months, potential contract to hire

Local candidates only or candidates willing to drive to the client site (Richmond, VA) Hybrid work environment

What schedule is the candidate required to work? Monday – Friday, 8:00 am – 5:00 pm

Will travel be required for this position? If so, how often? No

At any time is overtime required or would you say it is just available as a function of the job? May be required as a function of the job.

Quick description of the role or project story (What this role will be doing):

Our team is dedicated to the development of our customer service colleagues, preparing them to deliver an outstanding customer experience on behalf of the client.

This role is responsible for the design, development, delivery and evaluation of instruction and learning for our Customer Service workforce. Position requires knowledge and use of systematic instructional design methods such as: analysis, design, development, implementation and evaluation. Develops instructional/learning materials that meet identified training and business objectives and comply with best in class training industry development standards. Maintain expertise as an instructional technologist. Facilitate training sessions as needed.

What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required?

1. Full knowledge of adult learning theories, instructional design, technology

2. Skilled with instructional design tools, multimedia development (ex: video, audio, etc) and CBT software

3. Determine the appropriate blend of instructor-led, self-directed, and/or experiential training to be used in a given solution

4. Strong analysis and problem-solving skills

5. Ability to process information and questions quickly and develop answers

What are the top “nice to have” skill sets?

1. Ability to train and lead others

2. Develop and maintain partnerships with stakeholders across Dominion Energy and our third-party vendor to ensure alignment in training and development content/programs and business objectives

3. Project management and organizational skills

4. Work with business partn3rs and SMEs to identify new training and development needs

What soft skill requirements do you have (team fit and personality requirements)?

1. Communication (verbal)

2. Open-minded to new ways of thinking

3. Foster a collaborative environment / works well with others

What education and certifications/licensures are required? Bachelor’s Degree preferred

Are there any specific companies/industries or ideal background you’d like to see in the candidate’s experience? Corporate training development is the preference but will accept applicants from all backgrounds.

Per diem eligible? No

Would candidate be eligible for mileage reimbursement? No

Will the candidate be driving a vehicle on behalf of client? No

Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information or Credit Sensitive Information? Yes

What is the committed timeline for interview and decision making? 2-3 Weeks

How will the interviews be conducted? Virtual

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