Job description
Overview
Position overview:
You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®”... ten years in a row! What you may
not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.
The Training Manager is responsible for creating and managing the learning and development/training programs appropriate for the Bakery. This person will promote a learning environment to drive operational results. This position supports the Bakery staff in directing the overall training activities of the Bakery. The Training Manager leads a staff of training and education specialists who organize and conduct training and educational programs for employee development, orientation, and on-the-job training.
You’ll thrive in this position if you are:
- Service oriented: you are a people person who is systematic and trustworthy, interacting constructively with peers or teams of various levels while demonstrating strong, positive communication skills.
- Driven by results: you are conscientious and persistent about delivering timely and high-quality deliverables, performing all job functions safely while following instructions.
- Improvement focused: you never turn off the thought “how can I do this better/faster?”.
- Adaptable: you are at ease in a fast-paced environment, and you are able to effortlessly change direction when priorities shift. You can learn to perform new tasks as required for business needs and are willing to work various shifts and/or extended hours if necessary.
- Expert communicator: you are able to read, write, and communicate in English/Spanish as it relates to the job and safety regulations.
Responsibilities
Here’s more of what you’ll get to do:
- Develop targeted employee training programs by working in coordination with the Bakery management team.
- Develop, enhance and streamline the orientation program for new hires - Continue to improve the certification program.
- Develop training curriculum for Managers and crew leaders (leadership development program).
- Supervise and lead a Training Team.
- Use Project management concepts/principles in developing training.
- Utilize Root Cause Analysis, Pareto, flow charts and other analytic tools to identify issues and propose resolutions.
- Evaluate processes to optimize product handling, product flow and layouts.
- Oversee and assist in the development of training programs.
- Determine training methods to be used, such as individual or group instruction, workshops, and demonstrations.
- Research and develop handbooks, models, and other teaching aids.
- Evaluate employee test scores to measure training program effectiveness and reports findings to management.
Qualifications
What we require:
- College degree in Adult Learning/Education or similar function.
- 5-7 years’ experience in training all levels of employees in a manufacturing environment.
- Must demonstrate the ability to manage people and processes.
- Must drive execution in a compassionate and collaborative manner.
- Must possess well developed leadership and organizational skills.
- Must be project oriented and have the ability to follow through on long term goals.
- Must be able to develop training plan and schedules to support business objectives.
- Desire to be in customer-oriented environment.
- Must be flexible to flow to the work independent of the shift and work hours.
- Must be bi-lingual in Spanish and English.
- Ability to handle multi-tasking and excel in fast a paced environment.
- High degree of dependability and integrity.
- MS Office proficiency.
About the Company
About Us: Recognized as one of the FORTUNE “100 Best Companies to Work For”, The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. The Cheesecake Factory Bakery is headquartered in beautiful Calabasas, California with more than 600 staff members working in our manufacturing facilities in Calabasas, CA and Rocky Mount, NC. We create all of the delicious desserts on the menu at The Cheesecake Factory restaurants and we offer The Cheesecake Factory Bakery and The Cheesecake Factory Bakery at Home branded cheesecakes and desserts in retail and food service outlets nationwide. #SoCheesecake #LifeAtCheesecake
Compensation Range
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