About the Project

Trilogy Innovations is seeking a Training and Development Specialist to remotely support our DOJ customer to provide training development and delivery for end-users, administrative staff and Tier-1 Helpdesk support systems. This is an exciting opportunity to join our growing team, while taking part in a multi-year initiative to modernize our customer's large-scale IT systems.

• Start Date: June 1, 2023
• Security Clearance requirement: Qualified applicants must have an active Public Trust or be willing to obtain a Public Trust prior to start date.
• Location: Telework (Remote 100%)
• Full-time (W2)
• Benefits: Health, vision/dental, life/disability, 401(k) + match
• Perks: 100% coverage of professional development, phone/internet reimbursements & bonus programs

Statement of Work:

The Department of Justice (DOJ), Federal Bureau of Prisons (BOP) is modernizing its inmate management system. This system is the Federal Bureau of Prison's (BOP) primary mission support database. The system collects, maintains, and tracks critical inmate information, including inmate location, medical history, behavior history, and release data. BOP is migrating their legacy system to the AWS cloud which is a critical element of BOP's modernization program to transition from the current mainframe COBOL environment to a modern Java-based systems-application in AWS GovCloud using the MSS mainframe modernization toolset.

Task Description:

The Trainers provide training development, support, and delivery for end-users and Tier 1 Helpdesk via Context Sensitive Help and virtual instructor-led training (vILT) for end users and administrative staff to support the system. The Trainers may also provide onsite support to end-users during User Acceptance Testing. The Trainers must have Software application training experience for end-user training development and delivery. Trainers possess technical writing experience for system documentation, end-user documentation and training documentation. The trainers apply the appropriate Instructional Systems Design (ISD) practices and principles to tailor end user documentation (EUD) to the requirements of BOP. Trainers work the Change Management Lead and with Bureau staff to produce work products according to the Change Management Plan. The Trainers also assist with Training Needs Assessments, stakeholder communications, conduct Knowledge Transfer from Bureau staff to the ISD Team, and document User Stories (Requirements) for User Guides.

Required skills/Level of Experience:

• 
  3+ years training experience to include:
  • Implements Training Strategy, Training Plans, and End User Training Materials.
  • Develops and delivers end-user training for software application development.
  • Delivers Training to End Users.
  • Develops Context Sensitive Help including Job Aids, Videos, Use Cases, Simulations.
  • Creates Section 508 Compliant Documentation.
  • Inventory, analyze and leverage existing EUD, templates, and supporting documentation where applicable.
  • Work directly with customer to define the optimal style and format, using an approved Style Guide and integrating BOP branding, logos, and images.
  • Develops checklists and style guides to conform to defined style, format, and branding.
  • Excellent communication, facilitation and interpersonal skills.
  • Organized and flexible.

Nice to have skills

• Works in an Agile Environment and supports multiple agile teams.
• Follows an Agile Framework to develop user stories to reflect BOP's requirements for the User Guide Standards, Style Guides, User Guide Documentation, Quick Reference Guides.

To be considered for work, A CANDIDATE MUST BE A U.S. CITIZEN.

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Why work for Trilogy Innovations?

• Professional Development Programs for all employees
• Up to $150/month towards your phone and internet services per month
• Referral Bonus Programs (Employees & Business Development)
• 401(k) with company match
• Comprehensive medical, vision and dental insurance; life/disability insurance coverage
• Health Spending Account (HSA)

About Trilogy Innovations:

Trilogy Innovations, Inc. is a minority-owned (8a) and HUBZone certified systems and software engineering company that delivers superior technical solutions across private and public sectors. Since 2010, our talented personnel have successfully provided innovative IT solutions across government agencies such as the FBI, U.S. Air Force, NASA, Department of Education, Department of Energy, U.S. Coast Guard, SOCOM, and private industries in oil and gas and land management services.

Trilogy Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.