Job description

$500 Sign-On Bonus!!

Are you passionate about travel and want to share your enthusiasm with prospective travelers? Do you thrive in a fast paced environment? Are you looking for competitive wages and excellent benefits? Do you live in Northwest Wisconsin? Then look no further! Join Holiday Vacations as a Tour Sales Consultant!

This position will work under the supervision of the Tour Sales Manager and is responsible for securing tour sales by providing exceptional guest service from the guest’s first contact with Holiday Vacations until the completion of their tour. A Tour Sales Consultant must be passionate about travel and believe in the products we offer and our brand.

Company Summary:

At Holiday Vacations, our goal is to enrich lives with valued travel experiences. We offer inclusive guided tours led by a professional Tour Director to more than 65 destinations on six continents. We travel by motor coach, trains, and cruises on itineraries that bring the destination alive for our guests. We are headquartered in Eau Claire, Wisconsin and are a subsidiary of Xanterra Travel Collection, the largest national park concessionaire in the U.S. Xanterra also operates an upscale biking and walking tour company, a luxury small ship cruise line, and an iconic American railway, just to name a few.

We offer a competitive hourly wage and bonuses, as well as a full benefits package including medical, dental, vision, short and long term disability insurance, life insurance, 401k with company match, company contributions to HSA account**, PTO, pet insurance, AFLAC, and of course travel discounts.

This position will start on Monday, June 12, 2023. This is a non-exempt position with an hourly rate of $17.00, plus a monthly booking bonus of $20 per net booking made.

POSITION SUMMARY:

This position will work under the supervision of the Tour Sales Manager and is responsible for securing tour sales by providing exceptional guest service from the guest’s first contact with Holiday Vacations until the completion of their tour. A Tour Sales Consultant must be passionate about travel and believe in the products we offer and our brand.

Resposibilities:

• Manage large amounts of inbound guest calls while remaining customer-focused and provide excellent, consistent customer service
• Conduct outbound warm sales calls to convert leads into sales
• Conduct outbound service calls for requested call-backs, pre-tour notifications, departure point changes, date consolidation, etc.-WE DO NOT DO COLD CALLING!
• Learn and stay up-to-date on tour itinerary details, destination knowledge, as well as industry trends
• Enter reservations, cancellations, and transfers into the reservation system
• Maintain accuracy of guest accounts in the reservations system
• Collect and process guest payments securely and accurately
• Utilize resources and tools appropriately in order to respond professionally, efficiently, and accurately to guests, ensuring that they feel supported and valued
• Identify guest’s needs, clarify information, research issues, and provide solutions in a timely and professional manner
• Use promotional materials to sell tour packages such as brochures, catalogs, and travel deals
• Build rapport and engage guests by going the extra mile
• Raise awareness internally and provide data on guest feedback
• Act as a resource for other departments within the company
• Remove messages from general voicemail; enter requests into the reservation system, and returns guest calls
• Manage online chat and emails by using prepared scripts to reference important parts of what the company offers; Going off-script at times is necessary to answer questions that are unable to be addressed by scripts
• Professionally, accurately, and clearly explain the optional travel insurance and loyalty programs to guests
• Other duties as assigned

Qualifications:

• Three or more years’ experience in customer service or sales, via telephone preferred
• Enthusiastic and shareable excitement for travel
• Drive to meet and exceed sales and performance metrics
• Ability to expertly navigate between multiple software programs to provide seamless excellent guest service
• Strong typing skills – at least 35 WPM
• Skilled in Microsoft Word and Excel software programs
• Ability to handle a high volume and wide variety of calls with enthusiasm, sincerity, patience, and professionalism
• Ability to demonstrate good listening skills with compassion and eagerness to provide outstanding service to our guests
• Strong time management and decision making skills
• Ability to adapt quickly to an ever-changing, high-paced environment
• Strong attention to detail and well organized
• Ability to work both independently as well as within a team
• Knowledge of company goals and objectives to attain high customer service levels and sales

Working Conditions:

Work is preferred to be performed in the corporate headquarters in Eau Claire, Wisconsin. Hours of work will generally be during the regular business week, Monday-Friday 8am to 5pm. There will be variation in hours due to the time of year and department demands. Travel may be required. Work is performed in an office environment with low to moderate noise level, with occasionally distracting noises i.e., office equipment. Ability to sit for extended periods of time, as well as some walking, bending, twisting, stooping, grasping, reaching, and lifting of light/medium materials up to 50 pounds. Frequent mental and visual concentration is required for computer usage.

PLEASE NOTE: The first 4-6 weeks of training are required to be on-site in Eau Claire, WI. Once you have completed training and are performing at an acceptable level, you will have the option to work remotely from home, assuming you can meet the requirements of working remotely.

If Working Remotely:

Position Technical & Home Office Requirements:

• Proficiency with basic computer applications and equipment
• MS Office products (Excel, Outlook, Word, and Teams)
• Web conferencing software (Ring Central, Teams)

Must be able to provide:

• A distraction-free workspace/environment
• Space for a desktop computer with two monitors
• Stable power source and internet connection
• Dedicated high-speed internet and ethernet connection
• Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, or Hotspots
• Ability to plug in your equipment to Modem/router during work times

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Monthly bonus

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• Eau Claire, WI 54701: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Eau Claire, WI 54701

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