Description

The Office of Referring Physician Relations is UPMC's patient transfer and communication center, a fast-paced and ever-changing environment that is responsible for overseeing 4 facilities' hospital operators (including Presby, Shadyside, Magee, and Children's), including incoming calls, emergency codes, and facilitating inpatient consults.

We are hiring full-time telephone operators for our location in Oakland, PA! We have shifts open for daylight (7a-3p), evening (3p-11p), and nights (11p-7a). You will be required to cover all shifts as needed by the team.

The ideal candidate will have prior customer service experience, strong written & verbal communication, and Microsoft Office experience.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Qualifications

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.