Telecommunications Analyst 1

Full Time
Los Alamos, NM
$51,200 - $78,700 a year
Posted
Job description
What You Will Do
The Telecommunication Services group (NIE-TS) is seeking a Telecommunications Analyst 1 to provide Telephone services to support the 30 Pits per Year initiative. NIE-TS manages telecommunication technologies and services, enabling science, research programs, and daily operations at LANL. Our group provides the entire Laboratory with voice, wireless, data, and video communication services. Our diverse workforce enjoys a collegial work environment focused on creative problem solving, where everyone's opinions and ideas are considered. This is your chance to make a real difference in supporting communication services directly affecting scientific discovery and national security. As a Telecommunications Analyst you will be responsible for Telephone service and Tier 1 VoIP support to their assigned Technical Area. This support will include VoIP Call Center support, ticketing systems, and VoIP phone provisioning using VoIP administration applications.


What You Need

Minimum Job Requirements:
  • Basic knowledge of telecommunication systems, methodologies, tools and processes.
  • Ability to contribute to the fulfillment of projects and organizational objectives.
  • Ability to connect with customers, team members and personnel both internal and external to the organization.

Education and Experience Requirements:Position requires a minimum of 2 years of related experience.

Desired Qualifications:
  • Experience with LANL's processes and procedures.
  • Experience with Microsoft Office.

Work Environment:

Work Location: The work location for this position is hybrid and is located in Los Alamos, New Mexico. Hybrid is defined as working partially onsite/partially offsite but within 2 hours ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year

Note to Applicants: Along with your resume, please include a detailed cover letter explaining how you meet each of the minimum requirements and any of the desired qualifications. This position will require a DOE "Q" clearance
Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

§ PPO or High Deductible medical insurance with the same large nationwide network

§ Dental and vision insurance

§ Free basic life and disability insurance

§ Paid childbirth and parental leave

§ Award-winning 401(k) (6% matching plus 3.5% annually)

§ Learning opportunities and tuition assistance

§ Flexible schedules and time off (PTO and holidays)

§ Onsite gyms and wellness programs

§ Extensive relocation packages (outside a 50 mile radius)
Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q(Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

  • Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.Employment StatusFull TimeAppointment TypeRegularRegular

Fraud Warning:

Unfortunately, employment scams are real. Sometimes bad actors try to impersonate a hiring organization in an attempt to gain an applicant’s personal or financial information.

Please be aware that Los Alamos National Laboratory will never ask for funds for equipment or otherwise at any stage of the application or employment process. Official correspondence with the Laboratory will come from an email ending in lanl.gov.

If you feel that you have been the victim of a scam, please contact your local law enforcement agency.

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