Mooresville Graded School District

Help Desk Manager

Job Description

REPORTS TO:

School Principal, Assistant Principals & Director of Technology

MINIMUM TRAINING AND EXPERIENCE:

High School Diploma; Associates degree in technology related field preferred; Experience in technology hardware and software support with specialty in Mac products preferable.

SUGGESTED TRAINING AND EXPERIENCE

Graduation from high school and three years of experience in the use of computing and information technology resources. Specific knowledge of the particular software or systems supported may be required. An equivalent combination of training and experience which provides the required knowledge, skills, and abilities for the position.

GENERAL NATURE OF WORK:

The employee performs tasks to aid in the ongoing support of teachers and students using computers. The employee provides hardware and software support to teachers, students, and staff including but not limited to, use of the system provided by the district. The employee aids in inventory tracking, collection, and distribution of system provided hardware. The employee may generate ad hoc reports and develop user documentation. Tasks also include remote telephone support, troubleshooting problems such as logging on to computer systems or software, printing malfunctions, or routine error messages. In some cases, the employee will research appropriate manuals to find answers. If standard techniques do not resolve the situation, the employee will seek assistance from the appropriate technical professional.

The employee will also perform troubleshooting of other technology related equipment such as projectors and printers. The employee will also be responsible for running and maintaining a daily school news broadcast. The employee will perform other duties as assigned.

The employee will also assist with other school related duties and responsibilities both related to technology and instructional as well as other duties as assigned.

ILLUSTRATIVE EXAMPLES OF WORK

Ensure equipment is working properly.

Provide timely resolution of computer problems by providing answers or referral.

KNOWLEDGE, SKILLS, AND ABILITIES

General knowledge of computers.

General knowledge of related information technology devices.

General knowledge of software packages utilized.

Ability to communicate with users to determine the nature of problems.

Ability to communicate effectively with users who may not be adept in clarifying problem situations.

Ability to establish and maintain effective working relationships.

Ability to solve independently most minor problems.

Ability to work with students and staff one on one and in small groups