Description :

We are currently only considering internal candidates. The deadline to apply is March 23, 2023. This position is based in Colorado.

Responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization; Providing day-to-day training, mentoring, coaching, and capacity management for a team of PM's.

Main Responsibilities

• Responsible for Service execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting.
• Responsible also for providing day-to-day training, proactive mentoring and coaching, and capacity management for a team of PM's.
• Responsible for customer order setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
• Responsible for customer feedback, entry of CAPA's and completion of investigations.
• Owns collaboration with RM, linguists, technical leads on resourcing and query management.
• Customer and internal communication and status reporting.
• Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer.
• Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
• Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's.
• Participate in the pre-sales activities and prepare supporting documentation
• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed

Exigences:

Educational background

• Bachelor Degree in Translation or other equivalent degree

Professional experience

• 5-7 years of practical experience in project management, especially in coordinating language service projects.
• Customer service experience
• Analytical skills
• MS Office
• CAT Tools

Avantages :

Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:

✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.

✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.

In addition to the benefits package, Amplexor also offers the following time off:

✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.

✨Nine paid holidays per year.