Summarized Purpose:

Administers, maintains, and supports the company’s IT infrastructure platforms ensuring system availability, stability, security and ability to grow. Administers infrastructure platforms of existing and emerging technologies for compatibility and business alignment within PPD. Administers, engineers and implements solutions for services including, but not limited to: Data Centers, Servers, Storage, Virtualization, Messaging, Global Operations Management, Citrix, and/or Cloud platforms.

Essential Functions:

• Administers and maintains data center infrastructure platforms to include ongoing enhancements, modifications and software upgrades, following all relevant SOP’s, WPD’s and internal processes.
• Provides system engineering consulting and application support to other IT groups and projects.
• Coaches and mentors junior employees.
• Provides tier 2 level troubleshooting and support for all PPD infrastructure platforms globally.
• Verifies stability, interoperability, security or scalability of system architecture; defines server hardware and software standards and procedures.
• Provides advanced system support for troubleshooting and maintenance of servers and storage.
• Responsible for system utilization reporting, system optimization, server and network installation and configuration as well as problem resolution

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 3+ years’) or equivalent combination of education, training, & experience.
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

• Expert knowledge of three or more technology services (Server – Windows; Azure, Azure AD Connect; Microsoft 365; Virtualization; Messaging; Global Operations Management; Citrix; and Cloud platforms)
• Effective project management and communication skills with ability to act as a project manager
• Effective coaching and mentoring skills
• Ability to act as a Subject Matter Expert and resource to junior employees
• Ability to communicate information and ideas effectively
• Ability to troubleshoot and resolve issues on Windows, Microsoft 365, Azure, Azure Connect and storage platforms
• Strong customer service skills
• Ability to multi-task and pay close attention to detail
• Analytical and problem solving skills

General Office Based

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require travel. (Recruiter will provide more details.)

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