Job description
Job Summary :
To support the practice of nursing and the delivery of nursing care through use of a combination of direct patient care, communication modes, client care support and clerical functions that is patient and family centered in an environment that exemplifies best practice and customer service and fosters relationship based care.
Job Description
Essential Responsibilities:
1. Fiscal Responsibility
a. Completes assignment within time frame delegated.
- Assists in transferring, receiving, discharging and transporting clients.
- Within one hour of reporting for duty on units, rounds on units to
collect/transport specimens and rounds on all units/departments, every
hour to collect specimens and transport to appropriate department.
b. Assumes responsibility for transportation area and reports equipment
malfunctions. This includes appearance and cleanliness of area,
restocking of area, completing work orders, and securing departmental
supplies as directed.
c. Demonstrates Time and Supply Management
- Uses time productively.
- Assists nursing staff to use supplies and equipment judiciously, obtain/put away supplies and equipment, retrieve/return case carts, restock, clean, and assists in the operating room turnover, changing of
linen on patient carts, and docking of Neptune.
d. Supports Staffing/Scheduling Needs
- Calls in at least two hours prior to scheduled shift if unable to work.
- Complies with EDO policy and reassignment of staff in Staffing Guidelines policy.
- Seeks approval for vacation, unscheduled overtime and arranges equal
trades within job category after schedule posted and completes appropriate schedule request.
- Reports to work and leaves on time; returns from breaks and lunch
periods on time. Utilizes automated time system.
- Limits personal calls and social conversations during work time.
2. Quality
a. Interacts as a team player and participates in continuous quality
improvement activities within the department and organization, supporting HRH and department QI plan including Peer Review, data gathering, and change process.
b. Uses common sense and skills to care for the sick or handicapped with regard to the patient’s age and diagnosis.
c. Offers suggestions to improve patient experience and service.
d. Documents and participates in patient care per specific unit standards and remains up to date on policies.
3. Patient Satisfaction
a. Serves as an advocate for patient rights and verbalizes HRH model and Makes rounds on all patients/families in the surgical waiting area in the absence of Surgical Services Liaison.
b. Maintains accuracy in communication and documentation of information between patient, physician, surgical waiting area ambassador, and nursing associates and communication and documentation of information regarding clients’ care, associates, and the agency.
c. Takes steps to improve patient satisfaction with care and provides timely service. Provides blanket, slippers, etc. for their comfort and instruction as to where they are going and for what reason to gain cooperation and minimize anxiety
d. Adjusts routines to meet individual patient needs and assists the RN to
develop, implement, and communicate strategies to improve patient care
satisfaction.
4. Patient Safety
a. Ensures that all documentation is signed and complete on the chart
(consents, lab work, hand-off tool, etc.) prior to transport to the department and Immediately notifies charge nurse of any discrepancy in
paperwork/forms relevant to patient’s care (incorrect consents, issues with lab work, etc.) or delays in patient being ready for transport to the OR.
b. Transports surgical patients safely to and from areas within OR and the hospital as needed; introduces self to patient, confirms patient
identification by 2 identfiers (name and DOB); Checks for special needs
of patient (oxygen, IV stand, etc.), mode of transport, and uses safe
patient mobilization and fall prevention interventions.
- Obtains patient bed as appropriate for surgical procedure and assists nursing staff in transfer of patient from OR cart to OR table and removing OR cart from operating room
- Communicates with charge nurse regarding patient care changes,
delays, surgeon arrival.
- Communicates/verifies team readiness with circulating nurse prior
to transporting patient to OR.
c. Assumes responsibility for provision of physical and psychological needs of patients during transport, practices aseptic techniques as necessary, and initiates basic life support action when necessary.
d. Responds to on-going, intermittent, and unexpected change in directions and utilizes the event management system for each unusual occurrence.
5. Professional Growth
a. Identifies own limitations and seeks assistance when needed, taking a self directed approach to learning activities or skills and follows-up on
recognized needs and correction plans.
b. Shares knowledge and skills with colleagues and others including
orientation and cross-training.
c. Demonstrates leadership and is a role mode and resource for peers as an active council member, super user, or preceptor.
d. Identifies professional needs and collaborates with management for
learning opportunities for self and unit.
e. Participates in development and implementation of departmental goals and attends product and practice change in-services.
6. Customer Service
a. Meets Hospital identified customer service standards; addresses ethical issues, and promotes commitment to co-workers.
b. Supports HRH goals/mission through behavior and communication with physicians, associates, patients/significant others/family members,
visitors, and the hospital as a member of the team.
c. Exhibits excellent guest relations to patients, visitors, physicians and coworkers; shows courtesy, compassion and respect; conforms to Service Excellence requirements.
- Introduces self to associates upon arrival and works as member of
team when on nursing units.
d. Engages patient, family, and significant others through the practice of
AIDET (Acknowledge, Identify, Duration, Explanation, Thank You).
e. Provide a professional and quiet patient environment, is flexible with
assignments, staffing needs and assigned shifts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education and Experience Required:
1. High School graduate or equivalent required.
2. Computer skills required.
3. Area specific required education may be obtained upon hire and is to be maintained.
Work Shift :
7:00am – 3:30pm (United States of America)
Scheduled Weekly Hours :
0
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