Job description

1. Serve as high level approver for specialized ServiceNow requests

2. Confirm requests meet approval criteria and asset management requirements

3. Inform submitters of proper requests required for desired services

4. Work closely with NTT Service Technicians and Business Application & Technology staff to

5. Provide some guidance for resubmitting ServiceNow requests correctly

6. Review and update ServiceNow CMDB and DHS Asset Management inventories

7. Promote asset management concepts and best practices

8. Help facilitate Division office supply orders using state purchasing processes and procedures

9. Address and escalate ServiceNow issues affecting daily operations

10. Promote asset management concepts and best practices engaging user participation

11. Update DHS Asset Management and ServiceNow inventories

12. Pursue offboarded user hardware and wireless equipment returns

13. Help track large scale technology product deliveries for Special Projects

14. Work closely with internal and external clients to ensure overall success of Unit operations

15. Identify hardware trends and report inventory discrepancies

16. Maintain daily inventory summaries and weekly reports in MS Teams

17. Provide status updates to Unit Manager

Job Type: Contract

Salary: $20.00 - $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA 30303: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ServiceNow: 1 year (Required)
• Data collection: 1 year (Required)

Work Location: One location

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