Job description

Job Title: Support Operations Analyst II

Duration: 6 months of Contract possibility of extension

Location: 100% Remote

Payrate: $26/hr - $28/hr

Job Description:

· Good written (email) and spoken communication skills in English.

· Knowledge to support ticketing software like Zendesk, Salesforce etc.

· Experience with small e-commerce businesses.

· Ability to work with Product Management teams to track and highlight top customer pain points and process improvements.

· Diligent and process oriented to ensure high customer satisfaction.

· Good understanding of eCommerce businesses and the challenges faced them.

· Experience in providing email and phone support to small businesses.

· Process oriented and strong operational skills to ensure customer satisfaction.

· Experience with eCommerce marketplaces with buyers and sellers.

· B2B Ecommerce platform and providing operation support.

· Analytical and likes to measure operational performance.

· Must have experience with any Ticket System and managing a ticketing queue

· Self-Starter

· Able to self-manage

· Solution Oriented

Job Types: Full-time, Contract

Pay: $26.00 - $28.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Yes

Experience:

• Operations management: 1 year (Required)

Work Location: Remote

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