Job description
General information
Ally and Your Career
The Opportunity
If you are calm, cool and collected (no pun intended) no matter what and enjoy leading a successful team, then this is the right opportunity for you! You will coach and lead your team to help our customers, while working in a fun team environment. You'll go home feeling like you made a difference and watch your team grow, develop and succeed. As a Team Lead, you'll spend your day assisting and guiding your team, speaking with customers over the phone, getting the facts about the reasons for delinquency, helping customers find solutions to bring their account current and negotiating payment resolutions. Every day is an opportunity for you to help your team members better serve our customers and resolve their payment issues. With three Collections Centers in the U.S., the Collections team is responsible for collecting on past due auto accounts.
The Work Itself
Be among collectors providing coaching, 1:1 reviews, and guidance regarding the product collectors produce (phone conversations with customers to collect total amount due, resolve other account related issues, and skip trace to find customers / vehicles). Assign work to collectors, and assist collectors as needed in resolving delinquent account issues. Exceed objectives provided periodically by Collections leadership. Train and develop analysts, collectors and newer supervisors through 1:1 coaching, phone monitoring and audits Work evenings and weekends when required Miscellaneous duties as assigned.
The Skills You Bring
HS diploma or equivalent required
Associate / Bachelor's degree in business related discipline preferred
3 + years in customer service or financial services industry is needed
Prior leadership experience is needed
Education may be used as a proxy for experience. Ability to multitask
Familiar with company policies -procedures
Attention to detail
Ability to effectively coach and develop
Professional phone etiquette
Extensive skip tracing knowledge and skill
Conflict resolution skills
Negotiation skills
Industry knowledge
Time management skills
Process improvement skills
Proficiency in managing a department
Product knowledge
Oral - written communication
Decision Making Ability.
Ability to develop employees, strong leadership skills and excellent overall team performance
How We'll Have Your Back
- Time Away: competitive holiday and flexible
- Planning for the Future: plan for the near and long term with an
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at
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