• Position: Staff Support Tech - Resource

• Location: Glenbrook Hospital

• Full Time/Part Time: Resource, as needed

• Hours: Nights, rotating Weekends.

• License/Certification: Current BLS/CPR certification (for the Healthcare Provider). If not current or does not have certification, required to be obtained within 6 months of hire

• Education: High School Diploma or equivalent preferred

• Certification: N/A

• Experience: No previous experience required

• Skills:

• Responds to the immediate needs of the patient by answering patient call lights promptly and courteously.

• As directed, by RN, makes hourly or more frequent rounds on patients for safety, comfort, and meeting patients’ needs/requests

• Positions, lifts, transfers, and ambulates patients as directed by the RN; use of Safe Patient Handling equipment

• Assist with setting up meals for patients and ordering meals

• Keeps patient rooms tidy, refreshes patient’s linen as need, removes unnecessary equipment and linen

• Assists patient with simple hygiene/comfort measures such as washing hands/face and oral care

• As directed by the RN, transports patient to other departments or when patient being discharge

• When directed by the RN, remains with the patient continuously for patient safety.

• Handles infectious waste and linen according to established hospital procedure

• Patient & Visitor Interactions /Customer Service/Hourly Rounding: In this role, the SST will interact with patients and visitors, answering patient call lights, answering phones, assisting visitors within the facility. Assisting the staff in hourly rounding expectations will be a key function of patient safety.

• Patient Safe Handling/Ambulation/Repositioning: In this role, the SST will learn patient safe handling skills to allow the SST to assist in the ambulation of patents and to be able to assist the nursing staff in the transferring, lifting and /or repositioning of patient utilizing Safe Patient Handling equipment.

• Basic Nursing Care- ADLs: In this role, the SST will provide basic care for the patient to include bed making, oral hygiene, bathing and assist with meal set up and/or feeding.

• Admission/Discharge/Transfers: In this role, the SST will assist with room set up, welcoming of new patients/ room orientation, discharging and/or transfer of patients.

• Coverage for Unit Concierge: In this role, the SST will support the nursing team by providing coverage as needed for the Unit Concierge which will include answering phones and limited EPIC access to assist with the admission/discharge/transfer of patients.

• Observer: In this role, the SST may be asked by the Registered Nurse to remain with a patient as a means to keep the patient safe.

• Department Specific Tasks: In this role, the SST will support the nursing team by indirect patient care activities such as restocking equipment/linens, cleaning equipment etc. These indirect patient care activities are identified in each nursing department

NorthShore University HealthSystem (NorthShore) is an integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the U.S. The NorthShore system, headquartered in Evanston, Ill., includes six award-winning hospitals – Evanston, Glenbrook, Highland Park, Northwest Community, Skokie, and Swedish. NorthShore comprises three exemplary physician networks, totaling more than 4,250 doctors across immediate, primary, specialty and complex care; and 170+ office locations and 35+ immediate care centers. NorthShore has an established reputation with more than 17,000 team member’s system-wide.

NorthShore is committed to excellence in its academic mission and supports teaching and research as the principal teaching affiliate of the University of Chicago Pritzker School of Medicine.

NorthShore was the first health system in Illinois to receive Magnet® designation—the highest, most prestigious honor that demonstrates excellence in nursing and high standards in patient care. The system earned Magnet re-designation in 2019. When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

At NorthShore University HealthSystem, diversity, equity and inclusion are at the core of our mission to support our team members and patients - irrespective of race, ethnicity, age, gender, sexual orientation or socioeconomic status. We believe that by recognizing and embracing our differences we create an organization that welcomes all to contribute and grow.

We invite all candidates to our team, as we continue to build on the incredible value our diverse talent brings to our organization, our community and our patients.

Please explore our website (www.northshore.org) to better understand how NorthShore delivers on its mission "to preserve and improve human life" through superior clinical care, academic excellence and innovative research.

NorthShore is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.