Innovation * Opportunity * Work that Matters

Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for Minnesota IT Services and be part of a cutting-edge organization that is emerging as a national leader in government IT. This position exists to serve our partners at the Minnesota Department of Health (MDH). The Minnesota IT Services - MDH team provides services for over 250+ applications and delivers the information technology driving one of the leading public health systems in the nation, working to protect, maintain and improve the health of all Minnesotans.

Our culture promotes collaboration, demands continuous improvement and encourages innovation in IT delivery. Be a part of something bigger than yourself, something to be inspired by; come to work for Minnesota IT Services - MDH.

Working Title: Specialized Operations Support
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services

• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/11/2023
• Closing Date: 05/24/2023
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Minnesota Department of Health (MDH)
• Work Shift/Work Hours: Day
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $29.83 - $49.03 / hourly; $62,285 - $102,374 / annually
• Job Class Option: Systems Software
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

As the Specialized Operations Support at Minnesota IT Services (MNIT) for the Minnesota Department of Health (MDH), you will help lead the support of the specialized systems and software for the MDH Lab. As the primary support, you will keep the critical infrastructure and applications operational and will identify opportunities for modernization and to maximize the supportable of the environment. Come be a part of something bigger than yourself, something to be inspired by; come to work for Minnesota IT Services and the Minnesota Department of Health!

Minimum Qualifications

This position requires a minimum of three (3) years of experience supporting, coordination, maintenance and administration of an IT infrastructure.

Experience must include the following:

• Experience supporting Microsoft Windows 7 and 10 in an enterprise environment
• Experience supporting computer hardware and printing in a network environment
• Knowledgeable in vulnerability remediation and patch management
• Experience in a lab setting
• Knowledge of scripts/scripting such as Powershell, CMD and/or Ansible

A Master's degree in Information Technology or a related field may substitute for three years of experience, related Bachelor's degree may substitute for two years, or related Associate's degree may substitute for one year.

**Successful candidate must pass past-employer reference checks and a criminal history verification

***It is the policy of the Minnesota IT Services that all employees submit to a background investigation prior to employment.

The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Employment Reference Check
• Social Security and Address Verification
• Education Verification
• Other mandated checks

**Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.*

Preferred Qualifications

• Technical decision making with limited resources and precedence
• Sophisticated troubleshooting ability, including the ability to create and test hypotheses based on relative likelihood, and a willingness and ability to creatively consider all possible causes for a problem and test appropriately
• Communicating and training on technical issues to non-technical employees
• Ability to work effectively with vendors

How to Apply

This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/ Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Mandie Stevenson at mandie.stevenson@state.mn.us.

To be considered for any Veteran’s Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Mandie Stevenson at mandie.stevenson@state.mn.us.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.