Middle Office - IC4Responsible for overseeing quality of outsourced functions in accordance with SLD. Handles client engagement.

Responsibilities

• Provides recovery support for offshore functions.
• Supports client meetings.
• Looks at service improvement opportunity.
• Serves as subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions and provides answers to complex inquiries that have been escalated.
• Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
• Responsible for service improvement, technology engagement and new business engagement.
• Owns service delivery to clients in line with SLDs, attending service reviews as required.
• Provides training to outsourced teams around new products.
• Acts as SME to support Product in defining service offering.
• Retains knowledge of offshored functions to enable business recovery.
• Acts as SME within incident management.
• Provides/reviews MIS/KRI/KPIs as required.
• Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
• Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
• Grades and reports metrics for Middle Office team and provides transport for team, when necessary.
• No direct reports.
• Provides guidance to less experienced Middle Office staff as needed.
• Tasked with Team Lead responsibilities.
• Contributes to the achievement of teams objectives.

Requirements

• Bachelors degree in finance or the equivalent combination of education and experience is required.
• 7-10 years of total relevant work experience preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $75,500 and $140,500 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $63,000 and $140,500 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.