Job description

Company Overview

With locations in Cleveland, Euclid, Macedonia, Maple Heights, Mentor, North Canton, and Brooklyn, Northeast Factory Direct is a leading supplier of furniture, hot tubs, cabinets, and more to Northeast Ohio consumers.

Starting in 1999 with the basic desire to eliminate high mark-ups on home furnishing, Northeast Factory Direct stays true to our aim by cutting out the overhead costs associated with traditional stores, buying in volume, and keeping the margins slim. Continually researching and adding only the products that fit our model, we have saved our customers money on everything from high quality furniture to top-notch kitchen cabinets and countertops to industry-leading hot tubs and more.

At Northeast Factory Direct, we believe that buying in volume, giant bare-bones warehouses, and good people equate to happy customers. And if our customers are not happy, then neither are we. To enable our continued growth, we are looking to add top talent to our dynamic organization.

Job Purpose:

The Spa Service, Customer Experience Representative (CER) is required to provide a high level of customer service to Hot Tub customers at all times while striving to achieve business and sales targets through superior telephone, email and in person communications skills. The CER will be primarily responsible for assisting customers with troubleshooting and recommending appropriate parts for their needs as well as handling general inquiries. Integrity, professionalism, and enthusiasm are key components of this position.

Essential Duties and Responsibilities:

• Maintains a positive, empathetic, and professional attitude toward customers and coworkers always.
• Actively listens, acknowledges, and resolves customer issues and concern promptly.
• Uses our ERP System to create and review customer orders.
• Reports any discrepancies in location to Spa Service Manager, Processing Manager, or Inventory Control Team immediately.
• Uses multiple calendar systems to determine customers that need to be scheduled for varying appointments.
• Runs reports in the ERP system, to determine orders with outstanding balances.
• Tracks emails, fills out service tickets, tracks parts ordered, etc.
• Processes credit card payments using Shift 4 device.
• Handles check and cash payments when necessary.
• Provides customers with basic education regarding their equipment and chemicals.
• Maintains the service schedule daily.
• Maintains a high level of communication with the Spa Service technicians throughout the day, updates management with information regarding the service schedule and fills out service forms for each given service trip.

Necessary and desirable qualifications include, but are not limited to, the following:

• Strong administrative, organizational, communication skills, and work ethic.

• Ability to multitask in a fast-paced environment.

• Work with team members including (spa/hot tub technicians, warehouse team, inventory team, sales team, and customer service).

• Intermediate level experienced with Microsoft Office Suite and ERP Desired

• Ability to effectively communicate both verbally and written.

• Must have excellent problem solving, organizational, interpersonal skills.

• Clean Background check and drug test required.

• Live the Core Values. CREATE RAVING FANS (With Clients & Our Team), BRING JOY (No Jerks), VALUE THE TEAM (Replace the Roll), OWN IT (Do what we say we are going to do).

Working Conditions

Weekend or evening hours may be required from time-to-time. This position works at times in a warehouse setting with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, and standard warehouse equipment such as dollies and furniture carts.

Physical Requirements

Regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear. Regularly lift and/or move objects 75 + lbs. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

Location:

Northeast Factory Direct – Clearance Center

14301 Industrial Ave North
Maple Heights, OH 44137

Job Type:

Full Time, Non-Exempt

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Maple Heights, OH 44137: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.