Job description

The ideal candidate will provide exceptional service to guests at all times, work well in a very fast-paced environment, be detail-oriented, have exceptional communication skills. Our new team member will have a positive attitude, enjoy connecting with clients and be a great team player.

The Spa at the Glen is located at the Brea Mall and is a 12,000 sq ft full-service day spa with all of the amenities of a world-class day spa. We offer massage, body treatments, facials, waxing and nail services as well as a luxurious men’s and women’s spa with saltwater hot tub, eucalyptus steam room, and rainfall showers.

Job-Related Responsibilities:

• Maintain cleanliness of the spa. ( stock towels and robes in lockers, empty laundry hampers, wipe down counters/mirrors, refill beverages throughout the spa, clean hairbrushes, refill spa products/paper supplies, take the trash out, restroom checks, and restocking restroom supplies)
• Complete Laundry Duties( loading washer/dryer, folding linens.)
• Greet all guests in a warm and welcoming manner and have a genuine interest in taking care of guests.
• Schedule services and assist Guests with any questions about their visit in person and over the phone.
• Explain spa services to guests.
• Consistently offer professional, friendly, and engaging service.
• Have impeccable phone etiquette.
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow-up.
• Be proactive in regularly replenishing spa supplies throughout the spa for Guests.
• Provide and ensure a safe, friendly, and clean environment for each Guest.
• Be conscientious of the Guests' needs and surroundings.
• Check Guests in for their spa services and check out at the end of their stay.
• Sell products, gift cards and memberships using our point of sale system.
• Cross-promote services in all departments of the spa.
• Take ownership of resolving Guest concerns and/or issues with patience, efficiency, and professionalism.
• Balance cash drawers as needed.
• Communicate and listen effectively with Management, Supervisors, Employees, and Guests.
• Maintain a professional appearance by complying with the dress code.
• Be able to multi-task.
• Must be able to work weekends (Saturday and Sunday) and evenings.

COVID-19 precautions
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Work Location: One location

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