Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2022, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradyid.com.

Brady offers a hybrid work option that allows for both personal flexibility and in person collaboration to deliver the greatest outcomes for our people and customers. This option is a mix of in the office and one or two offsite days which are pre-determined based on role and function.

At PDC – A Brady Company, we thrive when our people thrive. We are currently looking for a
Software Support Engineer (SSE) to provide tier 2 technical support to our customers and
frontline support agents. The SSE will be responsible for resolving complex issues that may
involve customer networks, databases, 3rd party integrations, API's, or PDC software and
hardware.

Goal(s):

• Must be committed to providing outstanding customer service.
• Ability to work in a fast-paced technical environment.
• Excellent verbal and written skills are required, with the ability to communicate viaphone, email and in person.
• Must be able to work independently or as a member of an interactive team in aprofessional manner.
• Actively participates in continuously improving PDC processes and products.
• Work with the support team to resolve escalated cases.
• Design, develop, and edit SQL scripting related to the software as needed.
• Design, develop, and edit applications that will interface with the software.

REQUIRED EDUCATION AND/OR EXPERIENCE:

• Must have detailed knowledge of all current Microsoft client/server operationsystems.
• General knowledge or experience with troubleshooting networking concepts suchas TCP/IP, DHCP, routers, subnets, firewalls.
• Knowledge of hardware electronics & diagnostics (access panels, firmware) ispreferred.
• Proficient knowledge of SQL.
• Strong Technical Troubleshooting preferred.
• Proven ability to support applications and 3rd party software.
• General knowledge of printers.
• Ability to investigate and apply technical knowledge to resolve reported issuesrelated to deployed PDC products or services.
• Communicate application problems and issues to key stakeholders, includingmanagement, engineering, sales teams and co-workers.
• Test fixes and perform post-resolution follow-ups to ensure problems have beenadequately resolved.

PREFERRED QUALIFICATIONS:

• Strong Technical Troubleshooting
• SQL Server - All Versions
• Scripting SQL Queries
• Strong Networking Knowledge
• Application Development

TRAVEL:

• up to 20%

CORE COMPETENCIES:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drive Results - Consistently achieving results, even under tough circumstances.
• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Value Differences - Recognizing the value that different perspectives and culturesbring to an organization.

BENEFITS WE OFFER:

• Day 1 Healthcare Coverage! - medical, dental, vision, life
• HSA/FSA options
• 401(k) with company match
• Short-term & long-term disability coverage
• Tuition reimbursement
• Bonus opportunity
• Vacation and holiday pay (with ability to purchase an extra week after 1 year)

BUSINESS OVERVIEW:
Precision Dynamics Corporation (PDC) is a global leader in people identification solutions,
manufacturing high-quality, and innovative identification products for a wide assortment of
industries. PDC is headquartered in Valencia, CA and has offices globally. PDC has just over
1,300 people and manufacturers its products in six manufacturing sites spanning the U.S.,
Europe, Mexico and China.
Brady is an equal opportunity/affirmative action employer. Applicants can learn more about the
company's status as an equal opportunity employer by viewing the federal & EEO is the Law;
poster at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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