ServiceNow Product Architect – ITOM / ITAM

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Are you ready to put your knowledge, skills, and experience to work building a modern ITSM Platform that is new development, cloud native, working in a consistent Agile Software Development Framework?

CACI is currently looking for a ServiceNow Product Architect with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations.

What You’ll Get to Do:

The ideal candidate will bring:

• A strong interest in agile software development practices and experience delivering deployable software in short sprints.
• Experience in the agile management framework
• Good ability to anticipate issues and formulate remedial actions
• Excellent technical, diagnostic, and troubleshooting skills
• Excellent communication, motivational, and interpersonal skills
• Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery
• Provide experience working directly with the IT Operatiosn Management and IT Asset Managmeent suite of modules within ServiceNow.

More About the Role:

• As a technical lead for an agile team, you are responsible for all aspects of application/module architecture
• Maintain sound understanding of enterprise and platform level architecture
• Liaison with business analysts to understand business needs and develop solutions that meet business needs and comply with enterprise and platform level architecture and standards
• Present and evangelize the solution to architecture guilds and management
• Work with business analysts and scrum master to create implementation/development plan for new features/applications/solutions by developing epics and stories
• Participate in Agile ceremonies by leading in all technical aspects, including leading the demos to the Product Owner and all applicable stakeholders
• Evangelize the developed solution to team members and work with team members to breakup stories into tasks and assist in completion of tasks in timely fashion
• Motivating developers, testers and creating a space where they can ask questions and voice their concerns.
• Keep up to date with industry trends and developments.
• Delegating tasks and ensuring all daily, sprint and release goals are achieved
• Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state
• Identifies risks, opportunities, compliance issues or other architectural concerns
• Active participation in Agile Scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases
• Develop product teams technical skills through mentoring, coaching, and peer reviews.

You’ll Bring These Qualifications:

Qualifications

• 3+ years’ experience in incremental software development projects such as the Agile Scrum approach
• 10-15 Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience; Master’s Degree in related field may be substituted for bachelor’s degree and 3 years relevant experience).
• Professional experience operating within cross-functional teams and groups
• An active DoD secret clearance
• Bachelor’s degree in engineering, computer science or related technical discipline
• Certified ServiceNow Administrator
• Certified ServiceNow Developer.

These Qualifications Would be Nice to Have:

Desired Skills:

• Ability to contribute to the development of program architecture and standards
• Experience in Continuous integration, Continuous Deployment (CI/CD) as well as SecDevOps processes and tools.

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.