Job description

Women’s Resource Center
Thrift Shop Manager

Job Description

Position Summary
Under the direct supervision of the Thrift Shop Manager, assist with maintaining the overall direction and results of the WRC Thrift Shop operation. Provides managerial support and participates in day-to- day operations.

Position Status, Classification and Schedule
This position is a full-time, salaried position. Work schedules will vary depending on store hours and days of operation.

General Qualifications
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in a retail environment with strong customer service skills.
• Demonstrated leadership and management skills.
• Competent to supervise, manage, resolve conflict, and empower a team.
• Passion for the mission of the WRC.
• Excellent writing, verbal communication and organizational skills.
• Proven computer skills including Microsoft Office (Outlook, Word, and Excel).
• Strong attention to detail and ability to effectively manage multiple tasks.
• Ability to establish priorities, meet deadlines and manage unexpected events.
• Ability to make quick, accurate and decisive decisions.
• Ability to work well both independently and as part of a team.
• Ability to build and maintain positive working relationships with co-workers.
• Effective conflict resolution skills.
• Must be committed to promoting agency mission and goals.

Physical Requirements
Routinely walks, stands, pushes, pulls, bends, kneels, reaches, twists and turns throughout the shift.

Medium lifting (20-50 pounds of force) with occasional heavy lifting (exerting 50-100 pounds of force).

Summary of Primary Duties and Responsibilities
This position functions as part of a team. Areas of responsibility may fluctuate or change; other duties may be assigned depending on the needs of the agency. Specific duties shall include:

• Oversee and coordinate with store manager all areas of the retail store operations, maintaining friendly, clean, attractive, efficient, fully stocked, profitable store.
• Open and close the store on scheduled workdays including making sure store is secured at closing.
• Ensure daily operations of store run smoothly.
• In coordination with the Thrift Shop Manager: o Supervise and provide consistent leadership and training to the Thrift Shop Sales

Associates, volunteers and community service workers. o Sort, price and display merchandise. o Respond to customer and donor questions and acknowledge donor contributions. o Operate the cash register as needed and prepare daily deposits. o Accept and record client vouchers. o Advocate for clients as needed. o Maintain accurate donor and volunteer records.

• In the absence of the Thrift Shop Manager hear and act on all customer complaints and refer them to the Executive Director when needed.
• Maintain professional relationships with community agencies.
• Possess an automobile, comprehensive insurance and a valid Michigan driver’s license.
• Assist staff with project needs.
• Ensure quality control standards, accurate pricing strategies and merchandise rotation is being maintained.
• Ensure that all policies and best practices are being maintained to ensure consistency and an effective operation.
• Comply with the Women’s Resource Center policies, including those related to professionalism and confidentiality.
• Maintain and enhance job-related skills.
• Participate in appropriate meetings, committees, and projects to benefit clients and the organization as directed by the store manager.
• Complete other duties as assigned.

Education/Experience
Associates degree and/or a high school diploma with at least three years of experience in a retail setting.

The above statements are intended to describe the general nature and level of work performed by employees in this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Employees are required to perform other duties as requested, directed or assigned.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) POLICY
WRC extends employment opportunities to qualified applicants and employees without regard to age, race, color, sex, religion, national origin, pregnancy, marital status, veteran status, physical or mental disability unrelated to the employee’s ability to perform his/her job and/or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, lay-off, recall, transfer, leaves of absence, compensation, and training.

In accordance with applicable federal and state laws protecting qualified individuals with known disabilities, WRC will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship. Any qualified applicant or employee with a disability who requires an accommodation in order to perform the essential functions of the job should contact a representative of
WRC.

Employees in Michigan who require an accommodation for a qualifying disability must notify WRC in writing within 182 days after they know or reasonably should know that an accommodation is needed. Contact Carol Rose at: 231-946-4180/crose@wrcgt.com for more information.

Employee Signature: ___________________________________________________________________

Supervisor Signature: __________________________________________________________________

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Traverse City, MI 49684: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)

Work Location: In person

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