Job description

Wings Over Somerville is seeking Shift Managers

Our Shift Managers set the tone for our stores and play a pivotal role in setting our Crew and Stores up for success. Shift Managers are responsible for motivating, training, and communicating the Wings Over vision to all Crew Members, as well as coaching in the moment. Our bread and butter is late nights and weekends – the right candidate will have availability during these times. Overtime is available!

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Ability to thrive in a fast-paced environment

Supervisory Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Trains restaurant staff.
• Leads shifts and enforces company policy and procedure.
• Handles discipline of employees in accordance with restaurant policy.
• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Motivates crew to achieve top performance.
• Prepares and submits operations reports and other documentation requested by the general manager.
• Intakes deliveries from vendors.
• Performs other duties as assigned.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekend availability

Experience:

• Management: 1 year (Preferred)
• Restaurant: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location

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