Job description

Rotochopper is seeking to add a Factory Service Technician to our team!

In the Service Technician role, you will be responsible for providing the highest level of technical support to Rotochopper customers across the globe. The Factory Service Technician is knowledgeable in heavy equipment operation, troubleshooting hydraulic and mechanical systems, and has a working knowledge of diesel engines. The position will manage customer relationships and handle day-to-day customer service calls, as well as customer training. The position will be located in the St. Martin, Minnesota facility and will travel as needed to support the service function.

RESPONSIBILITIES

• Ensure customers communication is a top priority by being available, answering questions and building rapport.
• Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use, parts ordering, and factory support over the phone or through email.
• Troubleshoot and test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
• Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
• Troubleshoot and test electrical units, analyze results to evaluate performance and determine the need for adjustment.
• Read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling electronic units.
• Operate and inspect equipment to diagnose defects.
• Research, order, and maintain parts inventory for services and repairs.
• Read and understand operating manuals, blueprints, and technical drawings.
• Identify and resolve equipment malfunctions, partnering with engineering, production and R&D as needed.

QUALIFICATIONS

• Two-year technical school degree in Diesel/Heavy Equipment or related field and/or at least three years or more of mechanical experience is preferred.
• A working knowledge of hydraulics, pneumatics, diesel engines, fuel and other systems is highly desired.
• Must have excellent communication skills, both written and verbal, and the ability to establish and maintain. effective working relationships at all levels of the organization.
• Demonstrated excellent work-ethic with self-motivation, ability to work safely with no supervision on customer job. sites, while maintaining company and customer expectations of thoroughness and customer service.
• Basic computer skills required using Microsoft Office Suite programs and file sharing.
• Ability to read and follow intermediate measurements, schematics, and technical documentation.
• Must have the ability to obtain or carry a Class A CDL and DOT health card, with a clean driving record.
• Working conditions include office and professional as well as work including industrial environments as well as outside temperatures and all-weather conditions.

LOCATION

This position is located onsite at Rotochopper’s manufacturing facility in St. Martin, MN.

Rotochopper is an EOE employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Rotochopper specializes in profitable, sustainable solutions that transform waste materials into premium products like colored mulch, animal bedding and compost. As a factory-direct, employee-owned company, we are uniquely focused on continuing to meet and exceed our customer’s needs. We pride ourselves on our continued commitment to St. Martin and the communities that surround it. Our people are the foundation of Rotochopper, and this community has provided some of the best. Further information is available at www.rotochopper.com.

Our Mission:

We exist to create economically and environmentally sustainable solutions for challenging fiber sizing and applications by supplying practical grinding, processing, and supporting equipment. We are committed to our humble beginnings as a small-town company and dedicated to growth by unlocking the potential of our most valuable resource – our people.

APPLY TODAY!!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office
• Outdoor work

Ability to commute/relocate:

• Saint Martin, MN 56376: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires up to 50% travel to customer sites along with working onsite at the factory location in St. Martin, Minnesota. Are you comfortable and willing to travel?
• Do you have the following license or certification: CDL Class A?
• If you do not currently have a CDL Class A, do you have the ability to obtain a CDL and DOT health card if necessary for the job in which you are applying?
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Are you willing to relocate to Central Minnesota if necessary?
• What are your salary expectations?

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.