Summary

Under general supervision, provide technical software, hardware and network problem resolution to users by performing diagnosis and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Troubleshoot and isolate technical issues and, when necessary, pass more complex issues on to Application or Infrastructure Administrators. Conduct hardware and software installs, workstation and server patching, provide end-user training, maintain knowledgebase articles, and perform other related IT work, as required.

Essential Duties and Responsibilities

• Identifies, diagnoses, and resolves level-one problems for users of the company technology, including personal computer (PC) software and hardware, network, Internet and applications. Communicates solutions to end-users.
• Provides one-on-one end-user problem resolution over the phone and, in some cases, in person.
• Executes employee on-boarding and off-boarding
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, remote access, and level one local-area network access problems.
• Coordinates timely repair of hardware covered by third-party vendor maintenance agreements.
• Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
• Assists Application and Infrastructure Administrators in creating materials for end-user frequently asked questions (FAQs) and knowledgebase articles (KBs)
• Makes appropriate distinctions between level one and more complex issues, and works cooperatively with other IT team members to ensure issues are resolved effectively and at the right level.

Education and Experience

• Associate's Degree in Information Technology or related field preferred; Bachelor’s Degree a plus.
• Minimum two years experience installing and supporting all of the following: Windows 7, Windows Server 2008/2012, Active Directory, Microsoft Office, SharePoint, PC deployment, Antivirus management, TCP/IP troubleshooting, Workstation patching and/or Windows Server patching, file backup and recovery

Benefits

Not only does HR Green provide you with a place to grow, thrive, and enjoy your work, but we are also dedicated to delivering a comprehensive and multi-faceted benefits package. Visit our website for detailed total rewards information.

https://www.hrgreen.com/careers/benefits/

HR Green is proud to be an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.