Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional service delivery team that collaborates with other departments to exceed customer expectations? Then we have an interesting position in Grundfos for you.

What is the job about?
Grundfos Pumps Corporation is seeking a Service Coordinator to join our Service Delivery team.
As a Service Coordinator, you will be scheduling workshop and on-site (pump) repair requests from customers (by telephone and in writing) while ensuring scheduling procedures are followed including effective communications across teams to ensure materials are ordered and the required technicians are planned. You will apply professional knowledge to build trust with customers, employees, partners, and contractors. You will provide the necessary support in the coordination and planning of service operations and site visits.

This position is part time (32hrs) and will operate daily out of our Allentown, PA facility and is on-site. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:

• Creation and processing of work orders in SAP CS for service technicians and service partners.
• Work closely with the Service Manager to track and coordinate jobs with technicians.
• Determine the correct parts with Service Sales and technicians for Service Quotations.
• Identifying / assessing incoming requests from customers to set forth the correct Service support actions.
• Work cross-functionally on service requests regarding technical support.
• Provide both phone and email support to communicate with both internal and external customers

Your background
We imagine that you have:

• At least 5 years of work experience and at least 2 years in a similar position.
• The ability to follow protocols and process flows to ensure high quality service responses.
• Good spoken and written communication skills.
• Experience and Microsoft Office
• Working knowledge of SAP (SAP CS/Customer Service) highly preferred.
• Communicative, good at making connections (inside and outside), independent, initiative-oriented, result-oriented.
• Attention to detail.

What’s in it for you?
What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
• Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?
If you have questions or would like to know more about this position, please contact Rosemarie Delos Santos at rosemarie@grundfos.com.

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

We look forward to hearing from you.

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