POSITION SUMMARY:
Reporting to the Service Supervisor, the incumbent is responsible for the general administration and coordination of the service department. Overall, responsibility includes customer service, opening and managing service, warranty, inter-company warranty requests, commissioning, and sales jobs. Monitor material and labor cost of all non-sales order service and billable jobs done outside of production by any department within S&S; review costs and prepare invoices upon completion of work. Prepare monthly cost analysis for labor and materials (warranty and service). Act as liaison with the finance department.

ESSENTIAL FUNCTIONS:

• Manage customer calls and provide accurate, satisfactory answers to their inquiries and/or concerns.
• Coordinate all facets relating to field service work for domestic and international travel including: vaccinations, review SOS procedures, passport requirements, entry visas, and invitation support documents
• Manage billing orders and tracking the cost comparison of margins (job cost vs. invoiced amount).
• Manage back orders and review job costing; submit job costing for approval to close, monitor outstanding orders that require approvals, close service jobs.
• Maintaining open purchase orders for existing jobs; track outstanding purchases not received on jobs, monitoring for cancellations, parts added by production planning, outside labors and OTB purchases done by purchasing.
• Ensure all sale files contain correct documentation such as, purchase orders, shipping documents, quotes, job costing, customer signed change orders and any additional documentation (SOX compliance documents including signed warranty approvals and customer acceptances) for service.
• Maintain complete service history files and creating customer service detail summaries.
• Confirm parts and labor rates, adjustments to approved warranty amounts once job is completed. Ensure all documentation is accurate for auditing (Billable - Warranty).
• Enter materials into Bills of Materials (BOMs) for service jobs; prepare weekly summary of open service orders.
• Reviewing daily field service reports – check and balance labor and parts costs for field service, ensure parts required are ordered and/or sent to technicians in the field.
• Maintain Work in Progress (WIP) monthly with Service Supervisor to ensure timely billing to customer.
• Monitor service vehicle usage reviewing service truck sheets, reviewing sign in/out sheets from security for service vehicles leaving the yard.
• Other duties as assigned and/or required relating and supporting the service department.

QUALIFICATIONS:
High School Diploma or General Education Degree (GED) and five to seven years related experience required. Associates or Bachelor's degree strongly preferred.

• Ability to perform work accurately and thoroughly.
• Ability to organize and direct a project to completion.
• Ability to effectively build relationships with customers and co-workers.
• The trait of being dependable and trustworthy.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word

SKILLS & ABILITIES:
Computer Skills
Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with Oracle service system preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)