Job description

CLASSIC OF ATLANTA – SERVICE BDC CONSULTANT

Classic of Atlanta is a family-owned business with decades of superior customer purchase and service experience for two of the top industry brands, Cadillac and Subaru. Classic of Atlanta has a history of investing in its customers, employees and community and continues to provide award-winning customer service, year after year.

Our Cadillac team is the proud recipient of Cadillac’s prestigious DEALER OF THE YEAR AWARD, awarded to the top 2 percent of Cadillac dealers in the U.S. for exceptional performance in Sales, Service and Customer Satisfaction.

Our Subaru team has been nationally recognized for our dedication to our community and the Subaru Love Promise. We're honored to receive the 2022 Subaru Love Promise Community Commitment Award. This award nationally recognizes Subaru retailers who are making the world a better place while demonstrating an outstanding commitment to supporting passions and causes in local communities. These efforts are focused in important areas such as the environment, community, health, education, and pets.

JOIN OUR AMAZING TEAM AT CLASSIC OF ATLANTA!

Do you have a passion for developing relationships, while providing exceptional customer experiences? As a BDC Service Consultant with Classic of Atlanta, you will have the opportunity to make a positive impact on our business and in the lives of our customers every day.

We are looking for an energetic, customer-focused BDC Service Consultant who will help us redefine the car-servicing experience and who are looking for an organization with unlimited growth opportunities.

The ideal BDC representative will deliver a premium customer experience on the phone with excellent communication skills and has a friendly and positive attitude.

This position will require a flexible schedule between the hours of 7:30am – 6:00pm and will require some Saturday availability.

Responsibilities:

Our BDC (Business Development Center) Service Consultants manage a high volume of inbound/outbound calls and other forms of communication in an efficient and timely manner. In addition, the ideal candidate will be able to quickly identify customer service needs considering the optimum appointment availability for both the customer and the shop, partnering with the service advisors to provide solutions and/or alternatives for our customers to ensure the BEST POSSIBLE EXPERIENCE!

Our Team Enjoys:

• Competitive production-based pay plan
• 5-day Work Week (if working Saturday, you will have a weekday off)
• Provided lunch on Saturdays
• Closed on Sundays
• Employee discounts on products, services, and vehicle purchases
• Career advancement opportunities and promotions from within
• Paid Training
• Skillset enhancement opportunities
• Employer-Paid Holidays + Paid Time Off
• Medical, Dental, and Vision Insurance
• 401k plan
• Long-term and Short-term Disability
• In-house chaplains
• Company-paid life insurance for full-time employees (additional coverage available)

Qualifications:

• Passionate about customer service
• Must be able and willing to receive a high amount of inbound calls
• Comfortable with making outbound calls to engage customers that haven’t been in for service either at all, or for an extended amount of time.
• Effective in handling customer objections, making customers feel heard and that we will do our best to make their experience a positive one.
• Answer all calls in a prompt, professional and courteous manner
• Strong communication and listening skills
• Must have a positive attitude and superior work ethic
• Use scripts as provided by management to collect all pertinent customer information and document in the system accordingly
• Excellent customer service skills and motivation to be successful
• Intermediate computer & phone skills
• Prior service or sales BDC, call center or collections experience preferred
• Outbound calls and/or appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Team player
• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Must be at least eighteen years of age

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Atlanta, GA 30350: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.