Position Summary

Health Services Associate performs a variety of clerical and medical support services for the efficient operation of the center.

Duties & Responsibilities

Performs basic secretarial duties. Calls patients to schedule, confirm, and cancel appointments. Sort faxes daily and assigns to MD (return fax to sender once signed by provider). Ordering of supplies viva Lawson/Standard Registry. Daily reconciliations of charges. Blocks MD schedule (approved personal leave or unplanned leave). Assists in scheduling urgent testing by calling appointment line or appropriate department for urgent testing that needs to be scheduled or rescheduled. Assist in scheduling Managed Care patients (reviews list on a monthly basis and schedules patient to PCP). Print census daily. Daily and weekly productivity report. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs other related duties as needed.

Education

High School diploma is required.

Experience

Generally requires 0 to 3 years of related experience.

License/Certification

Valid license or certification is required as needed, based on the job or specialty.

Knowledge/Skill/Abilities

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Physical Demands

Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Work Environment

Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).