Job description

Job description

Cal Pacific Truck Center (CPTC) is a commercial truck dealership that sells new and used trucks to private and municipal customers throughout San Diego and Imperial Counties. CPTC provides trucks for long term truck leases and shorter-term rentals to meet the needs of customers of all sizes and applications. In addition to selling and leasing equipment, Cal Pacific Truck Center provides full-service repair and parts support through our experienced employees and well-equipped facilities.

We are looking for a responsible Service Advisor to handle our busy truck service business. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Position Purpose:

An integral and vital part of the customer service experience is the manner in which service personnel interact with our customers. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current OEM practices and our company’s and procedures.

Accountabilities

· This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.

· Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.

· Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.

· Obtain customer signature on the repair order and provide customer a copy of the repair order.

· Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.

· Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.

· Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.

· Work with assigned Techs on repairs from beginning to end.

· Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.

· Explain completed work and charges to the customer.

· Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

· Have the ability to utilize Service Portal at the time of write up.

Required Qualifications

· Minimum of 3 years Technical and / or supervisory experience in the Medium / Heavy Duty truck industry.

· High degree of product and technical knowledge.

· Must be a team player with a strong sense of commitment to the customer.

· Must be self-motivated and have good written and verbal communication skills.

· Must conduct his / her self in a professional manner.

· Have the ability to work other shifts for coverage of sick days or vacation relief.

Preferred Qualifications

· Microsoft programs and applications would be useful in this role.

· Good organizational skills

· Working knowledge of International and supplier / vendors warranty policies.

· Possess valid Class A - Commercial Driver’s License

· The knowledge and understanding to communicate service maintenance requirements i.e. Oil change interval, axle lube changes, required adjustments etc.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to commute/relocate:

• San Diego, CA 92127: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical/Supervisory experience in the truck industry: 3 years (Preferred)

Work Location: One location

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