Service Advisor

Full Time
Garnett, KS 66032
Posted
Job description

Victory Chevrolet & Ford of Garnett is looking to add to the team!

Job Title: Automotive Dealership Service Advisor

Location: Garnett

Overview: Victory of Garnett is seeking a customer-focused, detail-oriented Service Advisor to join our team. The successful candidate will be responsible for delivering exceptional customer service to clients while ensuring efficient and effective operation of the service department.

Responsibilities:

  • Greet and welcome customers to the dealership service center
  • Listen to customers’ concerns and advise them on necessary repairs and maintenance
  • Provide accurate estimates for repairs, based on customer concerns and vehicle inspections
  • Schedule appointments and communicate with customers throughout the repair process
  • Coordinate with technicians to ensure timely completion of repairs and maintenance services
  • Follow up with customers after services to ensure satisfaction and address any additional concerns
  • Process payment transactions and maintain accurate records of service transactions
  • Keep up-to-date with product and service knowledge, as well as industry trends and developments
  • Participate in training and development programs to continuously improve skills and knowledge
  • Perform other duties as assigned by the service manager or general manager

Qualifications:

  • Minimum of 1 year experience as a service advisor in a dealership setting is preferred
  • Knowledge of automotive repair and maintenance practices, as well as vehicle features and specifications
  • Excellent communication and customer service skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Detail-oriented with strong organizational and problem-solving skills
  • Proficient with computer and office software programs, including MS Office, Excel, and CRM systems
  • Valid driver’s license and clean driving record

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Day range:

  • Monday to Friday
  • Rotating weekends
  • Weekend availability

Shift:

  • 8 hour shift

Ability to commute/relocate:

  • Garnett, KS 66032: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

  • Driver's License (Required)

Work Location: In person

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