Job description
Come join our growing team at the Kriete Truck Center, where our vision is to become the highest performing organization in our industry!
2nd Shift 3:00 pm to Midnight
This service advisor position earns a competitive wage, depending on skills and experience. Annual salary will be based on overtime and city or location hiring. We provide generous benefits including a 401(k) plan with company match, 10 paid holidays including the employee’s birthday, 120 hours of paid time off (PTO) within the first year, a work boot allowance, company uniforms, employee discounts, company-paid training.
Position Summary:
Kriete Truck Center in De Pere, WI is looking to hire a full-time Service Advisor who is responsible for the day-to-day operation of the customer service desk. Manages, plans and sells service repair orders (RO) from start to finish within the service department. Position is directly responsible for the profitability of each RO as well as the sale of each individual technicians available hours.
Position Responsibility:
- Assist customers via phone, e-mail or walk-in with current and/or future service repairs
- Update CRM system with customer updates, estimates and parts needs
- Communicate thoroughly and timely with customers regarding pending service repairs
- Follow proper systems and procedures, start, follow through and close ROs in a timely manner
- Work closely with Service Manager to insure jobs are transitioned properly between service shifts
- Exceeds customer satisfaction index (CSI) scores as set for in Dealer Operating Standards and by Service Manager
Qualifications:
- Prefer previous service/technical experience
- Prefer previous direct customer contact experience
- Must have excellent communication skills
All job seekers experienced in automotive, diesel, trucks, service, trailers, customer service are encouraged to apply!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Day range:
- Monday to Friday
Shift:
- Evening shift
Work Location: In person
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