TITLE: AM Server

DEPARTMENT: F&B

REPORTS TO: Restaurant Manager

Who We Are:

Wurzak Hotel Group is a leader in vertically-integrated hospitality, and we’ve successfully developed and managed a growing portfolio of top tier branded assets throughout some of the most pivotal moments in the last three decades- proving our position as one of the industry’s premier hotel investment groups. We are a premium hotel portfolio and a great core management team, with hotels currently under construction and robust acquisition pipeline, looking to build out our above-property support functions.

Mission Statement:

To deliver memorable experiences and create meaningful moments in the lives of our guests and team members.

What We Offer:

$10.50 PLUS tips

PTO and Holiday Pay

401K

Competitive Wages

Health Benefits after 60 Days of Employment

Employee Recognition Luncheons

Job Summary:

The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs and comprehend to deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations.

General Requirements

Primary duties and responsibilities include, but are not limited to, the following:

• Serves guests with outstanding customer service
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Complies with all guest service basics such as uniforms, name-tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Respond in positive, calm tone to guest and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• Transport necessary supplies from storage areas to service area.
• Fold napkins, set linen/skirting on tables.
• Set tables according to service standards.
• Set up all condiments and beverages.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Greet guests as they arrive and assist them with seating at tables.
• Monitor surrounding and report concerns to supervisor.
• Open and serve wine/champagne bottles.
• Serve all food courses and beverage items to guests in accordance with function requirements and Hotel standards.
• Complete closing side duties.
• Attend training, meetings, and other department events, as scheduled.
• All other duties as assigned by manager.

Education and Experience:

• High school diploma or GED
• One or more years of related experience
• Familiarity with hospitality industry practices preferred

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.