Job description
CURRENT VACANCY IS WITHIN THE SHASTA COUNTY
DEPARTMENT OF INFORMATION TECHNOLOGY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR JUNE 16, 2023
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
SEE “SPECIAL REQUIREMENT” SECTION REGARDING
POSSESSION OF A VALID
DRIVER’S LICENSE
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
FINAL FILING DATE: JUNE 08, 2023, AT 5:00 PM
SALARY INFORMATION
Associate Information Technology Analyst: $5,154 - $6,579 APPROXIMATE MONTHLY* / $29.73 - $37.96 APPROXIMATE HOURLY*
Senior Information Technology Analyst: $6,026 - $7,691 APPROXIMATE MONTHLY* / $34.77 - $44.37 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases*
Please visit https://www.shastacounty.gov/personnel/page/labor-agreements-mous.
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT
Information Technology provides electronic data processing services to County departments including systems development and maintenance, computer programming, network management, computer operations, and personal computer support. Information Technology also assists departments with the selection and acquisition of their computer systems and personal computers. All telephone, voice mail, and related telecommunication equipment is installed, maintained, and upgraded by this department.
ABOUT THE POSITION
Associate Information Technology Analyst/Senior Information Technology Analyst:
Under direction, to provide technical support, analysis, and consultation to user departments in the use of the automated information systems and equipment; to manage departmental information technology projects; and to perform related work as required.
DISTINGUISHING CHARACTERISTICS
Associate Information Technology Analyst: This is the journey level class in the IT Analyst series within the Information Technology Department and acts as in-house consultant to operating departments in the purchase and use of single department computer hardware and software and personal computer hardware and software. This class series is distinguished from the Programmer Analyst class series in that the latter has as a primary assignment the combined business applications, analysis, design, and programming work on central computer systems. It is distinguished from the Senior IT Analyst in that it provides consultation in single department systems while the Senior works with complex multiple department systems.
Senior Information Technology Analyst: This is the working lead level providing direction to other support staff. This is the advanced journey level class in the IT Analyst series within the Information Technology Department and acts as in-house consultant to operating departments in the purchase and use of computer hardware and software. This class series is distinguished from the Programmer Analyst class series in that the latter has as a primary assignment the combined business applications, analysis, design, and programming work on central computer systems. It is distinguished from the Associate IT Analyst in that the latter provides consultation in single department systems while the Senior works with complex multiple department systems. This is not considered a supervisory class in that the selection, evaluation, and discipline of employees is not assigned at this level.
IDEAL CANDIDATE
The ideal candidate will have a bachelor’s degree from an accredited university in a related field of study. The candidate should have more than one year of project management experience with, preferably, a Project Management Professional certification from PMI. Experience with process and contract analysis are desirable. In addition, the ideal candidate will be able to:
Create a Technology Lifecycle plan for a wide range desktop hardware and software.- Research and analyze technology-based solutions for medium to large (250-1000 persons) sized organizations running in a Microsoft domain environment.
- Demonstrate proficiency in the use of desktop management and project management tools.
- An ability to communicate technical issues in a manner non-IT staff understand.
- An ability to lead a cross-functional support team.
- Analyze and identify business process improvement opportunities.
- Develop and document short and long-range departmental technology plans.
- Provide detailed reports and data analysis.
- Lead project teams consisting of members from multiple functional areas.
- Preparing formal written reports documenting troubleshooting, analysis, and project management activities.
EXAMPLES OF ESSENTIAL DUTIES
Associate Information Technology Analyst:
Performs feasibility studies for departments requesting information technology and determines best alternative such as central, departmental or personal information system; prepares personal computer user training materials and teaches personal computer training classes or organizes professionally taught classes for users and staff; serves as project manager of medium to large departmental information technology projects when the user departments cannot supply a project manager; recommends to the IT Supervisor new Information Technology Department departmental and personal computer services and training programs; represents IT on user project teams which are developing departmental or personal information systems; performs analysis and design of departmental and personal computer information systems to meet user requirements; monitors and processes requests for Information Technology Department services; evaluates computer applications for suitability to department needs; develops sample program code for use by departments in automating office functions, including mainframe office automation functions.
Senior Information Technology Analyst: Performs feasibility studies for departments requesting information technology and determines best alternative such as central, departmental or personal information system; application project management for the selection, installation and maintenance of server based applications; prepares personal computer user training materials and teaches personal computer training classes or organizes professionally taught classes for users and staff; serves as project manager of medium to large departmental information technology projects when the user departments cannot supply a project manager; act as a lead providing direction to subordinate staff, provide evaluation input to supervisor for subordinate staff, recommends to IT Supervisor new Information Technology Department departmental and personal computer services and training programs; represents IT on user project teams which are developing departmental or personal information systems; coordination services with vendors and IT support staff: single point of contact for customer; consulting services which includes the research and analysis of different technology options with industry trends; performs analysis and design of departmental and personal computer information systems to meet user requirements; monitors and processes requests for Information Technology Department services; order processing for computer equipment and software; evaluates computer applications for suitability to department needs; asset management of assigned departments hardware, software.
TYPICAL QUALIFICATIONS
Associate Information Technology Analyst:
Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Knowledge of: Customer Service excellence; Capabilities and limitations of a variety of software packages used to support automated office systems; Principles and techniques of automated information entry, storage and retrieval; Problem solving processes and techniques; Procedures and systems analysis; Training design and delivery; Quality control and testing processes.
Ability to: Trace, identify and resolve basic hardware and software malfunctions; Identify and take corrective actions to solve technical problems; Define problem areas, collect and evaluate data, validate conclusions and make appropriate recommendations; Plan, coordinate and initiate actions necessary to implement recommendations; Evaluate, design, and produce technical training materials and presentations; Read and interpret a wide variety of technical manuals and instructions designed for the operation of computer software and hardware; Write instructions and procedures; Prepare and maintain documentation; Establish and maintain effective relationships with operating department staff, vendors, and others contacted in the course of work; Work effectively with others in a team environment; Communicate effectively both orally and in writing.
These employment standards are typically attained with two years of experience researching and expanding departmental automated work processes which require an increasingly technical understanding of the capabilities and limitations of both minicomputer and personal computer hardware and software used for office automation support.
Senior Information Technology Analyst:
Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Knowledge of: Customer Service excellence; Capabilities and limitations of a variety of software packages used to support automated office systems; Principles and techniques of automated information entry, storage and retrieval; Problem solving processes and techniques; Procedures and systems analysis; Training design and delivery; Quality control and testing processes.
Ability to: Trace, identify and resolve basic hardware and software malfunctions; Identify and take corrective actions to solve technical problems; Define problem areas, collect and evaluate data, validate conclusions and make appropriate recommendations; Plan, coordinate and initiate actions necessary to implement recommendations; Evaluate, design, and produce technical training materials and presentations; Read and interpret a wide variety of technical manuals and instructions designed for the operation of computer software and hardware; Write instructions and procedures; Prepare and maintain documentation; Establish and maintain effective relationships with operating department staff, vendors, and others contacted in the course of work; Work effectively with others in a team environment; Communicate effectively both orally and in writing.
These employment standards are typically attained with three years of experience researching and expanding departmental automated work processes which require an increasingly technical understanding of the capabilities and limitations of both minicomputer and personal computer hardware and software used for office automation support.
SPECIAL REQUIREMENT
Possession of an appropriate California driver license.
SUPPLEMENTAL QUESTIONS
Responses to the following must be submitted with a completed application.
What items of the "ideal candidate" statement do you meet and how? Be specific.
- Provide a high-level summary of the largest and/or most complex project you've led or been involved with. Include information such as what the goals and objectives were, your specific role in the project, who were the stakeholders, cost, duration, what major obstacles or complexities had to be overcome, and whether the project was a success. If no project management experience, write N/A.
3. Describe a time that you have used data analytics to solve a business problem. Be specific. If you have no experience in this area, write N/A.
4. What process do you follow when troubleshooting a technical problem? Be specific.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.
The noise level in the work environment is usually moderate.
OTHER CONSIDERATIONS
All new employees are required to have their paycheck directly deposited to a bank account.- Some positions may require a valid California driver's license and acceptable driving record according to County policy.
- Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
- As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
- Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.
- Shasta County participates in E-Verify. For more information click here. If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.
- In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
- Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – General
- Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 8.75% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Employee Benefits for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County’s website are for information purposes only. To the extent the provisions of the flyer or the County’s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
APPLICATION AND SELECTION PROCEDURES
Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on June 8, 2023. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application.
It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will
NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Veterans' Credit : Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at apply online or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Shasta County Personnel
1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515
NOTE:
Various bargaining units may have benefits that alter from this general summary. This summary of benefits is not a binding document and is provided as a courtesy. Refer to labor agreements (MOUs) for specific benefit information.
THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES
Holidays:
12 paid holidays (96 hours) per year.
Vacation:
10 working days a year during the first three years of service; 15 working days a year - 4 through 9 years of service; 17 working days a year - 10 through 15 years of service; 20 working days a year - 16 or more years of service. Note - accrued vacation leave may not be used until after six months of employment. For purposes of vacation accrual, a working day is no more than 8 hours.
Sick Leave:
96 hours of sick leave are earned each year with no maximum accrual. Employees terminating in good standing after completion of 5 years of continuous service will receive a pro-rata payoff of accumulated sick leave. Unused sick leave may be converted to PERS service credit upon retirement. Note - accrued sick leave may not be used until after three months of employment. Accrued paid leave benefits are used in conjunction with FMLA/CFRA as appropriate.
Bereavement:
Maximum of 24 hours for each non-concurrent death in the immediate family.
Health Plan:
Shasta County contracts with PERS for medical insurance and has an alternative Blue Cross plan. Employees in the Teamsters bargaining unit are insured through a Teamsters Trust plan. Depending on the plan selected, the County pays most, or all, of the employee premium, and contributes a portion of the dependent premium. Contributions are made for a portion of a retiree's insurance premium.
Dental Plan:
The County pays a portion of the employee's and dependents' premium for dental insurance. The employee pays the full premium during the first six months of coverage.
Vision Plan:
The County pays the employee premium and employees may enroll dependents at their own expense.
Life Insurance:
The County pays the premium for life insurance for most employees. The amount of coverage varies by bargaining unit.
Retirement:
The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security. Members hired prior to May 8, 2011 are covered under the retirement formula of 2% @ 55 benefit. Members hired after May 8, 2011 but before January 1, 2013 are covered under the retirement formula of 2% @ 60 benefit. Members hired after January 1, 2013 are covered under the California Public Employees Pension Reform Act (PEPRA) with a benefit formula of 2% @ 62. Please review the specific MOU for stipulated retirement formulas.
Employees pay 7.75% of his or her salary, on a pre-tax basis for a period of time as specified in his or her labor contact, or Personnel Rules as appropriate.
Miscellaneous:
- Deferred Compensation plans available through specified companies.
- IRC Section 125 plan available for pre-tax payroll deductions for contributions towards un-reimbursed medical expenses and dependent care.
- Optional insurance products are available.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Any information on this page or links is subject to change without notice.
Shasta County Personnel
1450 Court Street, Room 348
Redding, CA 96001-1676
(530) 225-5515
Comments, please email: schr@co.shasta.ca.us
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