Senior Director Theatre Operations Chicago
Full Time
Chicago, IL 60601
Posted
Job description
Who are we hiring?
The Sr. Director of Theatre Operations, Chicago Theater, is responsible for directing the facilities and customer service operations at Chicago Theater. Specific functions include maintenance and upkeep of engineering/physical plant, guest relations, box office operations, building security, tours, and food and merchandise operations. This position reports into the SVP & GM, Theaters (New York based).
What will you do?
What do you need to succeed?
SPECIAL REQUIREMENTS OF THE JOB:
Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company!
Why is MSG for me?
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. LI-TP1
The Sr. Director of Theatre Operations, Chicago Theater, is responsible for directing the facilities and customer service operations at Chicago Theater. Specific functions include maintenance and upkeep of engineering/physical plant, guest relations, box office operations, building security, tours, and food and merchandise operations. This position reports into the SVP & GM, Theaters (New York based).
What will you do?
- Planning and directing all facility operations within the Chicago Theater.
- Oversee the planning and execution of cleaning, maintenance and repair requirements.
- Execute the highest level of standards for the theater both operationally and aesthetically.
- Coordinate the scheduling, deployment and assignment of all building trades and services.
- Responsible for Front and Back of House Operations inclusive of hiring, training, scheduling, and deployment of front of the house staff including guest services and EMT.
- Oversee the Food, Beverage & Merchandise operations while ensuring product, placement and pricing are in line with MSG guidelines.
- Support Tour Operations with the Manager Guest Services.
- Continually evaluates the quality of the “guest experience” by firsthand observation, objective feedback and interaction.
- Uses reports, customer correspondence, feedback studies, and pro-active actions such as phone calls to clients and other department executives to determine the level of satisfaction with performances from a variety of participants.
- Communicates with all department heads of the business units daily.
- Sets meetings to review recent activities and projects to prepare for upcoming events and the problems /special requirements that may arise.
- Reviews and analyzes financial and operating reports on a daily basis and initiates action to improve performance.
- Manages the risks of various businesses through the awareness of legal issues, security measures, internal controls and preventive measures.
- Represents the organization to the external community in business and social settings. These include industry peers, labor leaders, government officials, executives, developers, landlords etc. to maintain a positive working relationship.
- Assist MSG Live team with settlement of events and maintaining venue standards with promoters.
What do you need to succeed?
- Minimum 10-12 years of prior management experience in facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide-range of operating functions in a fast-paced environment.
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
- Experience with large crowd management is highly desirable
- Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage a non-union and unionized workforce.
- Excellent verbal & written communication, organizational and time management skills required
- Must be able to multi-task and prioritize in a deadline-oriented environment
- PC skills including MS Word, Excel, Outlook and PowerPoint
- Possess exceptional attention to detail and strong follow-up skills necessary
- Must have the ability to work independently when necessary, and use sound business judgment
- Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics
- Experience in managing cross functional teams and building relationships
- Successful track record of measuring improvements in customer satisfaction and loyalty
- Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
- Skilled at working collaboratively and in a team environment
- Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
- Problem solving, reasoning, motivational and organizational abilities are used often
- Strong interpersonal/customer service skills
- Able to work under pressure and meet deadlines, while managing multiple tasks.
SUPERVISION:
- Direct Supervision:
- Director, Building Operations
- Director, Event Production
- Manager, Guest Services
- Manager, Food & Merchandise
- Indirect Supervision
- Director, Security
SPECIAL REQUIREMENTS OF THE JOB:
- Ability to stand and move for the duration of the shift.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company!
Why is MSG for me?
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the
Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 89 years. More information is available at www.msgentertainment.com.
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. LI-TP1
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