Senior Digital Product Owner

Location: Torrance, CA

Workstyle: Remote - Seeking candidates residing near Torrance, CA

What Makes a Honda, is Who makes a Honda:

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

About this Position:

We are the Product Team for the distinguished Honda Finance and Acura Finance websites, the customer service agent console and other digital tools. Our mission is to provide exemplary customer, associate and dealer digital experiences to foster trust and loyalty. We value each interaction as a brand building opportunity. We apply the myCE attributes – Listen, Understand, Advocate, and Anticipate – in every channel, to every stakeholder group, to provide seamless and relevant service.

We are looking for a Senior Product Owner to join our team. You will drive responsibilities across the entire software development life cycle for projects (including extra-large projects) and production support. As our team bridges business and IT, we seek someone effective in leading cross functional teams. You will drive a team to prioritize / size of work and articulate / groom stories and acceptance criteria, partnering with UX/UI, Engineering, SOX, Compliance, Legal, business and IT operations, the Enterprise and vendors. You’ll partner with the change management team for Field training. You’ll work with the marketing team for communications to customers, call centers and dealers. You oversee, prepare and execute testing (user acceptance, interoperability, analytics tagging, accessibility, triage support of adjacent testing teams). You will support launch, warranty, knowledge transfer and reporting.

As we are a financial services provider, you hold a high standard for quality, accountability and continuous improvement. When faced with ambiguity, you utilize available research to make thoughtful decisions and quickly adapt to changing conditions. You effectively socialize with outstanding written and verbal communication skills.

We will lean in on your expertise daily. You are a fast learner who must absorb and become the established subject matter specialist on unique focus areas, particularly regarding payments batch, eligibility business rules, permutations for account conditions and personas, platform capabilities, business operational process and user experience. You’ll evolve with us with changing privacy, security and compliance best practices and the upcoming releases of vendors supporting our ecosystem.

About the Team:

Our rapidly growing digital product team is the Innovation and Digital DevOps (IDDO) unit. We are part of the Business Technology Solutions (BTS) Department within AHM Captive Finance IT (CF IT) Division. We serve American Honda Finance Corporation (AHFC), a world class captive finance organization which finances automobile, power sports, power equipment, jet and insurance offerings for American Honda Motor (AHM).

Work Model:

As the future of work evolves, so do we. We have a predominantly remote model. Team activities flex between hybrid and in-office (Torrance, CA). We seek a team member located in Southern California.

Work Education/Experience Qualifications:
Minimum Education:

• BA/BS degree

Minimum Business Experience:

• 6-10 years of product owner or relevant business analysis leadership experience
• [PREFER] 5 years of financial services or banking industry work experience
• [PREFER] Business operations experience (e.g. digital customer service support, business analysis, user story grooming and documentation, end user training)
• [PREFER] Experience as former or current AHFC customer

Technical Knowledge and Skills Required:
Minimum Certifications:

• Agile certification for Product Owner or Scrum Master (PREFER: SAFe Agile
• [PREFER] Salesforce certifications, such as Admin (else ability to gain certification in year 1); developer skills not required

Minimum Technology Experience:

• Agile methodology delivery experience; Certified Product Owner or Scrum Master [PREFER SAFe Agile]
• 5 years of Salesforce or CRM experience, web operations, UX/UI, digital devops delivery and production support.
• [PREFER] Salesforce certifications, such as Admin (else ability to gain certification in year 1); developer skills not required
• [PREFER] Working knowledge of Azure DevOps (ADO)
• [PREFER] Experience with Mobile and web services (Amazon Web Services, Azure)

Other Job-Specific Skills:

• Work with more senior product managers and more junior product owners / business analysts
• Ability to drive multiple initiatives simultaneously; Self-starter with track record of growing responsibilities; ability to manage up
• Strong analytical and problem-solving skills; Describe complex ideas in simple ways. Exercise sound decision making skills to provide solutions for problems.
• Feature planning, backlog prioritization, user story grooming, process mapping, training, and communication
• Plan, oversee and execute testing workstreams (such as interoperability, ADA audit, user acceptance testing)
• Service orientation and excellent written / oral communication skills to collaborate effectively with internal / external, technical / business.

What differentiates Honda and make us an employer of choice?
Total Rewards:

• Competitive Base Salary: $77,800 - $116,700 (Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.)
• Annual Bonus
• Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, paid holidays, sick time, personal days
• 401K Plan with company match + additional contribution

Career Growth:

• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and Development programs

Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.