Senior Associate Director
Full Time
Charlotte, NC 28223
$60,603 - $74,071 a year
Posted Today
Job description
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
011050
NC Salary Grade Equivalency
GN13
Classification Title
University Program Manager - Journey
Working Title
Senior Associate Director, Popp Martin Student Union
Salary Range
$60,603 - $74,071
Anticipate Hiring Range
$60,603 - $74,071
FLSA Status
Exempt
Division
Student Affairs
Department
Student Union Activities & Rec(Adm)
Work Unit
Student Union
Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required in conjunction with events schedule and staffing issues.
Primary Purpose of Position
The Senior Associate Director is responsible for providing intermediate and long term direction for a multi-unit department comprised of operations, facilities, and programmatic initiatives for the Popp Martin Student Union. The Senior Associate Director reports to the Director and oversees and administers the building management, professional and student employment, facilities maintenance, housekeeping, event management, technical services, and programmatic spaces in the facility, including esports and outdoor event operations. They are responsible for guiding and leading efforts to identify services and programs that best meet the needs of the university community, and serves as an integral part of the departmental leadership team. They are also develops and manages a dynamic, highly functional, and effective team of professionals to carry out the goals and objectives of the department.
Minimum Education/Experience
Required Minimum Qualifications:
Bachelor’s degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and at least three years of program administration experience, including at least one year of supervision; or an equivalent combination of training and experience.
Bachelor’s degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and at least three years of program administration experience, including at least one year of supervision; or an equivalent combination of training and experience.
Essential Job Duties
- Directly supervise multiple professional staff members in various areas including Operations, AV& Tech Services, Building Environmental Services and Maintenance. Indirectly responsible for a staff of approximately 20 full-time staff and 100 student employees.
- Develop bi-annual operating budgets, in conjunction with the Director and staff, including fee-funded and revenue-producing initiatives (labor, equipment, supplies, utilities, contracts, insurance, etc.).
- Oversee all human resource functions, directly or indirectly, for permanent staff and student employees, to include, but not limited to, position description development, selection, hiring, training, supervision, evaluation, counseling and grievance resolution.
- Oversee, with the guidance of the Director, projects initiated for department, ranging from process improvement to construction.
- Establish and maintain relationship with university Facilities Management, specifically related to zones, grounds, and all other departments within Facilities Management for success of both the Popp Martin Student Union and outdoor event spaces.
- Ensure exceptional facility maintenance and housekeeping services that provide and maintain a clean, attractive, comfortable, and safe environment for all students, faculty, staff, and guests, while offering comprehensive and excellent customer service at all times.
- Ensure compliance with University regulations governing fire safety, sanitation, employee and guest safety, building security, purchasing, and fixed asset and equipment inventory control.
- Oversee the building and space management and hospitality services that ensure daily operations/events run smoothly and safely, providing a level of service and knowledge that defines the campus standard for excellence.
- Oversee operations, technology infrastructure, and reserved space for the Student Union, and other event-related campus space that support a wide variety of meetings, programs, and conference activities for the campus community.
- Maintain working knowledge of all programs and functional teams, policies, and practices within oversight in order to share that information to the university community and make decisions as necessary.
- Develop, implement, promote, enforce, and evaluate policies, processes, and procedures for all areas within oversight.
- Develop and oversee protocol and procedure reviews and updates for all areas within oversight.
- Problem solve and make decisions for each area within supervisory responsibility.
- Lead unit level transitions of programs and functional areas within supervisory oversight, including growth of programs in response to campus needs.
Other Work Responsibilities
- Serve as formal backup for the Director and department, officially representing the department as necessary and in the absence of the Director.
- Develop long-range replacement and refurbishment schedules, advising Director on recommendations.
- Collaborate with Director to devise short- and long-term strategic plans; translate vision and strategic goals into departmental initiatives.
- Oversee inventory program and coordinate with fixed assets department.
- With Director, oversee the creation of esports staff, space, and esports systems, ensuring compliance with all university policies and requirements.
- Administer risk management initiatives for the department, ensuring all staff is properly trained and informed.
- Develop and/or approve bid specifications, contracts, and schedules related to major equipment purchases and renovation projects.
- As an “Mandatory Staff” position, report to the Student Union, as well as schedule appropriate staff, to assist during adverse weather for all operational needs, including additional responsibilities of clearing and cleaning of sidewalks, steps, building entrances and other areas of obstruction of snow, debris, ice, water, etc.
- Keep Director informed of activities/issues through effective communication; provide data/reports as required.
- Create a team environment of accountability and commitment for reaching goals; ensure team is developed to address departmental and University needs, as well as accomplish desired results.
- Coordinate professional development opportunities for staff. Counsel staff for career development and recommend opportunities for growth and advancement.
- Oversee and manage key access database system, building access system, building keys, and access audit process, as required by university policy.
- Conduct appropriate assessment activities related to building maintenance, housekeeping, operations, services, staff development and other areas as needed.
- Ensure collaboration and communication between Student Union and Reservations & Event Services in an effort to manage all details of events reserved in related facilities, including staffing, technology, setups, and requested equipment.
- Ensure collaboration between Union Operations and Facilities teams, to manage all details of event and facility needs, focusing on efficient and excellent work processes.
- Research and devise plan to implement best practices for all functional areas.
- Identify gaps in risk management initiatives and develop processes to fill those gaps.
- Oversee the development of work plans and tasks for functional areas within supervision to ensure operational goals and objectives are met.
- With the Director, participate in the development and goals and objectives for the department.
- Develop and sustain relationships with on campus partners and vendors to promote the goals of the department.
- Identify new contacts and partners for the organization to work with to achieve goals.
Departmental Preferred Experience, Skills, Training/Education
- Master’s Degree in Student Affairs, Business, Organizational Development, or related field preferred.
- 3-7 years of relevant experience facilities management, event management or general operations. Experience in a student union preferred.
- Experience with staff development and human resource management skills including an ability to apply developmental concepts in the areas of advising, leadership development, and education programs.
- Proven ability to manage and provide leadership for a diverse set of people, facilities, programs, and services, progressive supervisory experience preferred.
- Previous project management experience. A variety of project management experience, ranging furnishing replacements to construction is preferred.
- Ability to develop strong cross-departmental relationships and partnerships.
- A comprehensive understanding of the role of a College Union on a University campus.
- Excellent critical thinking and communication skills.
- Willingness and flexibility to work in unstructured situations at variable hours and on weekends.
Necessary Licenses or Certifications
Work Location
Student Union
Posting date
05/17/2023
Closing date
05/31/2023
Proposed Hire Date
06/12/2023
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two
current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.