Job description
Overview:
The Security Supervisor is responsible for the direct supervision of security ambassadors, and processes providing security, and a safe environment while ensuring protection of guests, team members and Live! Casino’sassetsin the absence of the Shift Manager. To assist the Shift Manager with all related duties and task. Responsibilities:
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
Specific Responsibilities and Duties
Function (Scope and Main Purpose of Job)
The Security Supervisor is responsible for the direct supervision of security ambassadors, and processes providing security, and a safe environment while ensuring protection of guests, team members and Live! Casino’sassetsin the absence of the Shift Manager. To assist the Shift Manager with all related duties and task.
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
- Supervises programs, processes and procedures which ensures the protection of the assets of Live! Casino to include the safety and security of guests and team members.
- Communicate and implement department procedure in accordance with director and internal controls.
- Assist in development and implementation of Security Department training.
- Investigate incidents and/or quests complaints, compiling data for accurate reports to the State Gaming Agency and department heads.
- Completes and investigates first report on injury.
- Provides input and assists with the preparation of performance reviews of officers.
- Other dutiesas assigned.
Job Requirements (skills, knowledge, and abilities)
- Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
- Ability to analyze and interpret operational needs.
- Ability to solve routine problems.
- Ability to perform assigned duties under frequent time pressures.
- Ability to maintain mental concentration for signified period of time.
- A variety of tasks and deadlines require an irregular work schedule.
- Ability to write reports.
- Ability to use a telephone properly.
- Ability to read and understand memos.
- Good public relation skills.
- Knowledge of state gaming regulations and legal documents for identification.
- Knowledge of required OSHA regulations.
- First Responders certification preferred.
- Must have a valid driver's license.
- Ability to perform duties under frequent time pressure in an interruptive environment.
- Ability to perform assigned duties in an interruptive environment.
Educational Requirements
- A two (2)-year degree in a related field or equivalent work experiencein Security or Law Enforcement as a lead or supervisor.
Physical Requirements
- Ability to stand and walk for extended periods of time.
- Ability to ascend and descend stairs.
- Ability to work in extreme temperatures (both hot and cold).
- Ability to run, stoop, bend and reach outward and above the head.
- Ability to lift up to 50 lbs.
Working Conditions
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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