SEACOM PUBLIC SAFETY DISPATCHER TRAINEE
Full Time
Sierra Vista, AZ 85635
Posted
Job description
Salary
$43,409.60 Annually
Location
Sierra Vista, AZ
Job Type
FULL-TIME
Department
Southeast Arizona Communications Center
Job Number
01 01 2023 REQ 1210
Closing
12/31/2023 12:00 AM Arizona
DESCRIPTION
BENEFITS
QUESTIONS
Definition & Essential Functions
UPON SUCCESSFUL COMPLETION OF TRAINING PERIOD, PAY RATE WILL INCREASE TO DISPATCH I HOURLY RATE - $21.52
Job Summary & Essential Functions:
Essential job functions include, but are not limited to the tasks, responsibilities, skills and abilities that are listed in the job description. This is not a comprehensive listing of all functions and tasks performed. Individuals may perform other duties as assigned needed to support the assigned functional area.
Under general supervision, answers emergency 911 and non-emergency telephone calls, determines nature and urgency of call and dispatches appropriate personnel and equipment. This position is required to work on a rotating schedule (day, mid-shift and nights) covering 24/7 operation which will include working holidays and weekends.
Tasks
- Answers emergency and non-emergency phone lines, determines the nature and urgency of the call, obtains the necessary information and details regarding requests; refers to appropriate agency or dispatches appropriate police, fire and medical personnel and equipment; records time and nature of call as well as time and nature of response; directs concerns or calls for service to proper channels, including other law enforcement agencies to confirm or locate stolen vehicles, missing or wanted persons; continually evaluate pending and new calls for service to assure they are being assigned in order of priority; performs registration and driver’s license checks.
- Determines appropriate response necessary based upon questioning of the caller; maintains status and location of law enforcement and fire personnel; handles lobby traffic during non-business hours and in instances where the caller is at the station; performs monthly warrant updates and validations; responds to public requests for general information; answers TTD calls and tests daily; maintains a variety of logs relating to public safety, including radio logs, tow company requests, on-call duty officer requests, and wanted persons “hit” file.
- Enters and validates data on warrants and stolen items; accesses Criminal Justice Information System databases to enter and retrieve law enforcement information; monitors and operates two-way radio to provide information and monitor status of computerized radio system while monitoring, transmitting, and paging on site radio channel; monitors alarms at the Sierra Vista Police Department.
- When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.
Knowledges, Skills & Other Characteristics
Knowledge of the following after the training period has ended:
Emergency dispatch practices and procedures- The road, location and addresses of buildings and landmarks in Cochise County
- The Cochise County and Cochise County’s municipalities organization and services
- Successful certification in current Emergency Dispatch Protocols
- Communicating, using telephone and two-way radio equipment.
- Evaluating emergency calls and determining appropriate level of response needed.
- Remain calm and function appropriately during emergency situations and communicating with persons in varying degrees of hysteria.
- Establishing and maintaining effective working relationships with emergency personnel, other government personnel, outside law enforcement agencies and the general public.
- Working in a multi-tasking environment, subject to quick changing priorities.
- Speaking clearly and in listening.
- Negotiating.
- Using computer terminals and keyboarding at 40 words per minute.
- Receiving and applying feedback.
- Exercise good judgement when direct supervision is not available.
- Assessing routine and complex problems.
- Ability to follow verbal and written instruction.
- Ability to provide instruction to callers/peers/co-workers.
Qualifications
QUALIFICATIONS: PUBLIC SAFETY DISPATCHER
High School Diploma or GED equivalent.- Experience equivalent to one (1) year office support work including computer literacy.
- A 40 WPM typing certification.
- A SEACOM applicant Background Questionnaire required.
Typing Certifications:
All applicants must submit an original 40 net words per minute typing certification to The City of Sierra Vista Human Resources Department, 1011 N. Coronado Drive, Sierra Vista, AZ 85635 on or before their respective test date. Failure to do so will result in not being allowed to test. Certification must not be older than 6 months. The test must be for 5 minutes with one word per minute deduction for error.
SEACOM WILL NOT accept internet or self-administered certifications. In the Sierra Vista area, typing certifications are available through Arizona @ work (520-458-9309) or the Cochise College Testing Center www.cochise.edu/testing. There may be a nominal fee. You may also obtain a typing test/certification from any other employment service organization that administers in-person timed certified typing exams.
MINIMUM QUALIFICATIONS FOR PUBLIC SAFETY DISPATCHER:
1. Public Safety Dispatcher candidates must be a minimum of 18 years of age.
2. Candidates must possess a high school diploma or GED.
3. Candidates must submit a typing certification (original required) indicating a minimum of 40 net words per minute. Certification must be obtained within the previous six months from submitting an application for employment.
4. Candidates must possess uncorrected hearing with no loss greater than 25db in the 500, 1000, 2000, 3000 hertz frequencies as measured by an audiometer.
5. Candidates must not have been convicted of a felony or any offense that would be a felony if committed in Arizona.
6. Candidates must not have been convicted of a misdemeanor criminal offense involving moral turpitude in Arizona, nor in any state or federal jurisdiction, where the commission of such a criminal offense would be a misdemeanor as defined by the Arizona Revised Statues.
7. Candidates must not have been dishonorably discharged from the United States Armed Forces.
8. Candidates must not have:
- Used marijuana within the past two (2) years,
- Used marijuana other than for experimentation; the use of marijuana is presumed to be greater than experimentation if the use exceeds twenty (20) times total, or exceeds five (5) times since the age of 21 years,
- sold, produced, cultivated, or transported marijuana for sale.
- used drugs other than marijuana within the past seven (7) years,
- used such drugs other than for experimentation; the use of drugs is presumed to be greater than experimentation if use exceeds five (5) total times, or exceeds one (1) time since the age of 21 years,
- sold, produced, cultivated or transported for sale any such drugs.
In addition to the minimum requirements (1-10), the successful candidate must meet the established requirements of each phase in the testing process to proceed to the next phase:
- Written Examination
- Oral Board Interview
- Background Investigation
- Voice Stress Analysis Examination
- Psychological Examination
- Hearing Examination
Candidates for Public Safety Dispatcher must demonstrate that they are mentally and emotionally capable of executing the position requirements. Public Safety Dispatchers are expected to possess high moral standards, work well in a team effort setting, and possess functional verbal and written communication skills.
ADDITIONAL INFORMATION:
Work Environment/Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of the position.
- Ability to work in a stressful environment and deal effectively with stress.
- Sit for extended periods of time. Work in confined/restricted working environment including being unable to immediately vacate position in some circumstances.
- Subject to verbal abusive language at times when dealing with callers.
- Regularly required to communicate effectively.
- May require additional hours beyond regularly scheduled work day.
- Works in office setting subject to continuous interruptions, noise from phone/radio/in person communications and background noises.
- Work may include extended periods of viewing a computer monitor and/or operating a keyboard. Ability to work under stress from contact with public, meeting deadlines and changing priorities and conditions.
- Ability to file letters, correspondence, reports etc. in file cabinet drawers ranging from floor level to 7’ from the floor.
- Prolonged periods of standing, bending, sitting, kneeling
- Operate a variety of standard office equipment including computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, hand and eye movement.
- Concentrate on and complete tasks in the presence of distractions.
- Subject to artificial lighting.
SELF-SCREENING QUESTIONNAIRE PUBLIC SAFETY DISPATCHER
The following information applies to all candidates for the Public Safety Dispatcher position. It is intended to help you decide if the job of Public Safety Dispatcher, for SEACOM, is right for you.
1. Public Safety Dispatchers are scheduled for eight to twelve-hour shifts
2. Are you willing to work a rotating shift schedule?
3. Are you willing to work weekends and holidays?
4. Due to workloads or vacations, are you willing to accept last minute changes to your work schedule that might require you to work hours other than your normally assigned shift?
5. Are you willing to undergo a paid training period, complete with written assignments and tests in preparation for your new career?
6. Often, the tasks of a Public Safety Dispatcher are done simultaneously, requiring quick responses. Are you willing to learn and perform many tasks such as answering questions and processing calls for citizens, and receiving and transmitting messages over a radio frequency for law enforcement, ambulance or fire?
7. Do you think that you could copy information as it is being transmitted via telephone or radio, simultaneously comprehend what you heard and respond immediately?
8. From time to time, you may be subjected to abusive and profane language on the telephone, are you prepared to handle that emotionally?
9. As a Public Safety Dispatcher you will deal with crisis calls, could you set aside the emotion of the crisis, and then deal calmly with an irate citizen complaining about something insignificant?
10. Are you interested in challenging and exciting career and not just a job?
THANK YOU FOR YOUR INTEREST IN APPLYING FOR THE POSITION OF PUBLIC SAFETY DISPATCHER. WHEN MAKING YOUR DECISION TO APPLY, WE ASK THAT YOU GIVE CAREFUL CONSIDERATION TO THE ABOVE AREAS.
SEACOM and The City of Sierra Vista provides an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. SEACOM and The City of Sierra Vista comply with applicable state and local laws governing nondiscrimination in all employment activities.
SEACOM and The City of Sierra Vista comply with the American's with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.
Agency
City of Sierra Vista
Address
1011 N. Coronado Drive
Sierra Vista, Arizona, 85635
Phone
520-417-4411
520-439-2151
520-439-2151
Website
http://www.sierravistaaz.gov
Definition & Essential Functions
UPON SUCCESSFUL COMPLETION OF TRAINING PERIOD, PAY RATE WILL INCREASE TO DISPATCH I HOURLY RATE - $21.52
Job Summary & Essential Functions:
Essential job functions include, but are not limited to the tasks, responsibilities, skills and abilities that are listed in the job description. This is not a comprehensive listing of all functions and tasks performed. Individuals may perform other duties as assigned needed to support the assigned functional area.
Under general supervision, answers emergency 911 and non-emergency telephone calls, determines nature and urgency of call and dispatches appropriate personnel and equipment. This position is required to work on a rotating schedule (day, mid-shift and nights) covering 24/7 operation which will include working holidays and weekends.
Tasks
- Answers emergency and non-emergency phone lines, determines the nature and urgency of the call, obtains the necessary information and details regarding requests; refers to appropriate agency or dispatches appropriate police, fire and medical personnel and equipment; records time and nature of call as well as time and nature of response; directs concerns or calls for service to proper channels, including other law enforcement agencies to confirm or locate stolen vehicles, missing or wanted persons; continually evaluate pending and new calls for service to assure they are being assigned in order of priority; performs registration and driver’s license checks.
- Determines appropriate response necessary based upon questioning of the caller; maintains status and location of law enforcement and fire personnel; handles lobby traffic during non-business hours and in instances where the caller is at the station; performs monthly warrant updates and validations; responds to public requests for general information; answers TTD calls and tests daily; maintains a variety of logs relating to public safety, including radio logs, tow company requests, on-call duty officer requests, and wanted persons “hit” file.
- Enters and validates data on warrants and stolen items; accesses Criminal Justice Information System databases to enter and retrieve law enforcement information; monitors and operates two-way radio to provide information and monitor status of computerized radio system while monitoring, transmitting, and paging on site radio channel; monitors alarms at the Sierra Vista Police Department.
- When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.
Knowledges, Skills & Other Characteristics
Knowledge of the following after the training period has ended:
Emergency dispatch practices and procedures- The road, location and addresses of buildings and landmarks in Cochise County
- The Cochise County and Cochise County’s municipalities organization and services
- Successful certification in current Emergency Dispatch Protocols
- Communicating, using telephone and two-way radio equipment.
- Evaluating emergency calls and determining appropriate level of response needed.
- Remain calm and function appropriately during emergency situations and communicating with persons in varying degrees of hysteria.
- Establishing and maintaining effective working relationships with emergency personnel, other government personnel, outside law enforcement agencies and the general public.
- Working in a multi-tasking environment, subject to quick changing priorities.
- Speaking clearly and in listening.
- Negotiating.
- Using computer terminals and keyboarding at 40 words per minute.
- Receiving and applying feedback.
- Exercise good judgement when direct supervision is not available.
- Assessing routine and complex problems.
- Ability to follow verbal and written instruction.
- Ability to provide instruction to callers/peers/co-workers.
Qualifications
QUALIFICATIONS: PUBLIC SAFETY DISPATCHER
High School Diploma or GED equivalent.- Experience equivalent to one (1) year office support work including computer literacy.
- A 40 WPM typing certification.
- A SEACOM applicant Background Questionnaire required.
Typing Certifications:
All applicants must submit an original 40 net words per minute typing certification to The City of Sierra Vista Human Resources Department, 1011 N. Coronado Drive, Sierra Vista, AZ 85635 on or before their respective test date. Failure to do so will result in not being allowed to test. Certification must not be older than 6 months. The test must be for 5 minutes with one word per minute deduction for error.
SEACOM WILL NOT accept internet or self-administered certifications. In the Sierra Vista area, typing certifications are available through Arizona @ work (520-458-9309) or the Cochise College Testing Center www.cochise.edu/testing. There may be a nominal fee. You may also obtain a typing test/certification from any other employment service organization that administers in-person timed certified typing exams.
MINIMUM QUALIFICATIONS FOR PUBLIC SAFETY DISPATCHER:
1. Public Safety Dispatcher candidates must be a minimum of 18 years of age.
2. Candidates must possess a high school diploma or GED.
3. Candidates must submit a typing certification (original required) indicating a minimum of 40 net words per minute. Certification must be obtained within the previous six months from submitting an application for employment.
4. Candidates must possess uncorrected hearing with no loss greater than 25db in the 500, 1000, 2000, 3000 hertz frequencies as measured by an audiometer.
5. Candidates must not have been convicted of a felony or any offense that would be a felony if committed in Arizona.
6. Candidates must not have been convicted of a misdemeanor criminal offense involving moral turpitude in Arizona, nor in any state or federal jurisdiction, where the commission of such a criminal offense would be a misdemeanor as defined by the Arizona Revised Statues.
7. Candidates must not have been dishonorably discharged from the United States Armed Forces.
8. Candidates must not have:
- Used marijuana within the past two (2) years,
- Used marijuana other than for experimentation; the use of marijuana is presumed to be greater than experimentation if the use exceeds twenty (20) times total, or exceeds five (5) times since the age of 21 years,
- sold, produced, cultivated, or transported marijuana for sale.
- used drugs other than marijuana within the past seven (7) years,
- used such drugs other than for experimentation; the use of drugs is presumed to be greater than experimentation if use exceeds five (5) total times, or exceeds one (1) time since the age of 21 years,
- sold, produced, cultivated or transported for sale any such drugs.
In addition to the minimum requirements (1-10), the successful candidate must meet the established requirements of each phase in the testing process to proceed to the next phase:
- Written Examination
- Oral Board Interview
- Background Investigation
- Voice Stress Analysis Examination
- Psychological Examination
- Hearing Examination
Candidates for Public Safety Dispatcher must demonstrate that they are mentally and emotionally capable of executing the position requirements. Public Safety Dispatchers are expected to possess high moral standards, work well in a team effort setting, and possess functional verbal and written communication skills.
ADDITIONAL INFORMATION:
Work Environment/Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of the position.
- Ability to work in a stressful environment and deal effectively with stress.
- Sit for extended periods of time. Work in confined/restricted working environment including being unable to immediately vacate position in some circumstances.
- Subject to verbal abusive language at times when dealing with callers.
- Regularly required to communicate effectively.
- May require additional hours beyond regularly scheduled work day.
- Works in office setting subject to continuous interruptions, noise from phone/radio/in person communications and background noises.
- Work may include extended periods of viewing a computer monitor and/or operating a keyboard. Ability to work under stress from contact with public, meeting deadlines and changing priorities and conditions.
- Ability to file letters, correspondence, reports etc. in file cabinet drawers ranging from floor level to 7’ from the floor.
- Prolonged periods of standing, bending, sitting, kneeling
- Operate a variety of standard office equipment including computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, hand and eye movement.
- Concentrate on and complete tasks in the presence of distractions.
- Subject to artificial lighting.
SELF-SCREENING QUESTIONNAIRE PUBLIC SAFETY DISPATCHER
The following information applies to all candidates for the Public Safety Dispatcher position. It is intended to help you decide if the job of Public Safety Dispatcher, for SEACOM, is right for you.
1. Public Safety Dispatchers are scheduled for eight to twelve-hour shifts
2. Are you willing to work a rotating shift schedule?
3. Are you willing to work weekends and holidays?
4. Due to workloads or vacations, are you willing to accept last minute changes to your work schedule that might require you to work hours other than your normally assigned shift?
5. Are you willing to undergo a paid training period, complete with written assignments and tests in preparation for your new career?
6. Often, the tasks of a Public Safety Dispatcher are done simultaneously, requiring quick responses. Are you willing to learn and perform many tasks such as answering questions and processing calls for citizens, and receiving and transmitting messages over a radio frequency for law enforcement, ambulance or fire?
7. Do you think that you could copy information as it is being transmitted via telephone or radio, simultaneously comprehend what you heard and respond immediately?
8. From time to time, you may be subjected to abusive and profane language on the telephone, are you prepared to handle that emotionally?
9. As a Public Safety Dispatcher you will deal with crisis calls, could you set aside the emotion of the crisis, and then deal calmly with an irate citizen complaining about something insignificant?
10. Are you interested in challenging and exciting career and not just a job?
THANK YOU FOR YOUR INTEREST IN APPLYING FOR THE POSITION OF PUBLIC SAFETY DISPATCHER. WHEN MAKING YOUR DECISION TO APPLY, WE ASK THAT YOU GIVE CAREFUL CONSIDERATION TO THE ABOVE AREAS.
SEACOM and The City of Sierra Vista provides an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. SEACOM and The City of Sierra Vista comply with applicable state and local laws governing nondiscrimination in all employment activities.
SEACOM and The City of Sierra Vista comply with the American's with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.
The City of Sierra Vista offers a comprehensive benefits package, which includes but is not limited to:
Medical Insurance City pays 100% of the health plan premium for employees.
Dental Insurance City pays 100% of the dental plan premium for employees.
Short-Term Disability City pays 100% of the short-term disability plan premium for employees.
Life Insurance City provides $50,000 in term life insurance with up to $250,000 in additional insurance available for purchase by the employee.
Other Benefits City offers vision insurance, AFLAC, Legal Shield, education assistance, and health club membership discount.
Retirement City of Sierra Vista participates in the Arizona State Retirement System (ASRS); a defined benefit plan. Mandatory employee contribution rate is currently 12.41%.
Police and Fire personnel participate in the Public Safety Personnel Retirement System (PSPRS). Mandatory employee contribution rate range is currently 7.65% - 11.65% depending on eligible tier with PSPRS.
All employees are eligible to participate in a voluntary deferred compensation plan.
Vacation Employees earn twelve vacation days per year, available for use after six months, with increases to accrual rates in five-year service increments.
Additional Time Off/Sick Leave Employees earn twelve paid sick days per year for use after one month.
Holidays Employees are provided twelve paid holidays per year.
Agency
City of Sierra Vista
Address
1011 N. Coronado Drive
Sierra Vista, Arizona, 85635
Phone
520-417-4411
520-439-2151
520-439-2151
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