Summary

The Scheduler performs all routine clerical tasks and schedules all exams/procedures for all hospital-based services including:

• Outpatient diagnostic and interventional procedures
• Initial therapy evaluations
• Surgical cases with the exception of same day cases
• Initial request for clinic visits
• Referrals and services for inpatients, ordered at discharge, to be provided post discharge
• Scheduled admissions for future dates

Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• knowledge of general business operations, scheduling, insurance, and coding.
• Ability to understand and prepare complex written materials such as letters of medical necessity, letters of insurance payment appeals, and patient records
• Ability to type 35 words per minute
• Basic understanding of medical terminology preferred.
• Knowledge of basic computer operations acquired either through work experience or education, required.
• Excellent verbal and written communication skills.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own and others' work flow.
• Ability to perform basic arithmetic calculations.

Key Job Responsibilities

• As initial patient liaison, coordinates all patient care procedures via telephone communications and direct patient contact for hospital-based exams and procedures.
• Reviews and maintains patient care information.
• Completes patients' medical and/or insurance file from initial interview and distributes files as specified in departmental policies and procedures.
• Performs other job functions as assigned or requested.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.